List of XEBO.ai Customer Experience Customers
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Since 2010, our global team of researchers has been studying XEBO.ai Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XEBO.ai Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XEBO.ai Customer Experience for Customer Experience include: MDLBEAST, a Saudi Arabia based Leisure and Hospitality organisation with 250 employees and revenues of $30.0 million, Gulf African Bank, a Kenya based Banking and Financial Services organisation with 130 employees and revenues of $24.0 million, Bupa Arabia for Cooperative Insurance Company, a Saudi Arabia based Insurance organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using XEBO.ai Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XEBO.ai Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bupa Arabia for Cooperative Insurance Company | Insurance | 100 | $10M | Saudi Arabia | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Customer Experience | Customer Experience | 2017 | n/a |
In 2017, Bupa Arabia for Cooperative Insurance Company implemented XEBO.ai Customer Experience. The deployment used Survey2Connect, now XEBO.ai, Enterprise Feedback Management capabilities to capture omnichannel customer feedback and orchestrate voice of customer programs.
XEBO.ai Customer Experience was configured to collect feedback across provider, agent and hospital interactions and to automate a closed loop ticketing workflow for issue tracking and resolution. Functional modules implemented included omnichannel survey delivery, feedback ingestion, automated case generation, ticket routing and status tracking to support customer experience management.
The rollout in Saudi Arabia delivered approximately 250,000 surveys in 2019, established a 48 hour ticket turnaround, and correlated with an 18 percent NPS improvement between 2017 and 2019. Operational coverage spanned customer service and provider relations workflows tied to interactions with agents and hospitals.
Governance shifted toward centralized voice of customer operations and automated escalation paths, embedding ticket lifecycle controls into existing service workflows to close feedback loops more consistently. The implementation emphasized survey orchestration, case management and visibility of ticket status for frontline and quality teams.
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Gulf African Bank | Banking and Financial Services | 130 | $24M | Kenya | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Customer Experience | Customer Experience | 2022 | n/a |
In 2022 Gulf African Bank implemented XEBO.ai Customer Experience, provided by XEBO.ai formerly Survey2Connect, to convert manual feedback processes into a real time digital feedback system. The deployment focused on Customer Experience and Voice of the Customer workflows within the bank's Kenya operations, aligning the XEBO.ai Customer Experience application with frontline service and complaint handling functions.
Configuration centered on automated feedback collection and orchestration, with workflows that ingest customer responses, classify issues, and surface cases for resolution. The implementation included configurable feedback forms and event driven routing to accelerate issue triage, and operational dashboards to consolidate feedback into actionable insight.
Operational coverage targeted Customer Experience and VoC teams across Gulf African Bank in Kenya, centralizing feedback capture from customer touchpoints into a single CX application. Integrations with specific downstream systems were not detailed, the rollout emphasized embedding automated feedback into existing service quality processes and frontline workflows.
Governance changes realigned escalation and resolution procedures to consume automated feedback streams, enabling faster resolution workflows and deeper operational insights from continuous feedback. The program is described as streamlining issue resolution and improving service quality through the XEBO.ai Customer Experience platform.
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MDLBEAST | Leisure and Hospitality | 250 | $30M | Saudi Arabia | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Customer Experience | Customer Experience | 2022 | n/a |
In 2022, MDLBEAST implemented XEBO.ai Customer Experience, deploying an event-focused Customer Experience solution in Saudi Arabia to capture attendee feedback for flagship events including Soundstorm and the XP Music Conference. The deployment used XEBO.ai Customer Experience to run brand-health tracking and post event CX surveys, with an explicit objective to measure attendee satisfaction and benchmark brand sentiment across regions.
Functional configuration centered on survey instrumentation, response collection workflows, and brand-health benchmarking capabilities to generate structured post event insights. Operational scope covered festival operations and event programming teams in Saudi Arabia, where survey outputs were routed into programming and pricing decision processes to inform content planning and ticketing strategy.
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