List of XEBO.ai Digital Research Customers
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Since 2010, our global team of researchers has been studying XEBO.ai Digital Research customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XEBO.ai Digital Research for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XEBO.ai Digital Research for Customer Experience include: Zakat, Tax and Customs Authority, a Saudi Arabia based Government organisation with 10000 employees and revenues of $2.50 billion, Beiersdorf Customer Supply, a Germany based Consumer Packaged Goods organisation with 1200 employees and revenues of $800.0 million, Gulf African Bank, a Kenya based Banking and Financial Services organisation with 130 employees and revenues of $24.0 million and many others.
Contact us if you need a completed and verified list of companies using XEBO.ai Digital Research, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XEBO.ai Digital Research customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Beiersdorf Customer Supply | Consumer Packaged Goods | 1200 | $800M | Germany | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Digital Research | Customer Experience | 2022 | n/a |
In 2022, Beiersdorf Customer Supply implemented XEBO.ai Digital Research. Beiersdorf used XEBO.ai Digital Research in the Customer Experience category to gather agile consumer insights that supported marketing and product teams across Europe and in global programs.
The deployment centralized targeted, multilingual, and omnichannel survey capabilities, delivering configurable survey templates, respondent segmentation, and real time data collection and monitoring. XEBO.ai Digital Research provided embedded dashboards and automated data export workflows to streamline analysis and accelerate insight consumption by brand and product managers.
Operational scope covered Europe and global research programs, directly supporting marketing and product decision cycles. Governance focused on central monitoring and standardized analysis workflows, enabling real time oversight and contributing to streamlining analysis and accelerating data driven marketing and product decisions.
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Gulf African Bank | Banking and Financial Services | 130 | $24M | Kenya | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Digital Research | Customer Experience | 2021 | n/a |
In 2021, Gulf African Bank implemented XEBO.ai Digital Research to digitize and automate customer feedback collection across retail banking channels, strengthening Customer Experience and CRM workflows. The initiative focused on capturing structured feedback from retail touchpoints including branch and digital interactions to accelerate issue identification and routing.
Configuration centered on feedback capture, real time analytics, and automated workflow orchestration to surface issues and route cases into CRM processes. XEBO.ai Digital Research was configured to instrument surveys, apply routing rules, and trigger alerts and escalation workflows for service teams.
Operational integration aligned the platform with customer service and operations teams in Kenya, feeding structured feedback into CRM case management and centralized reporting. The scope covered frontline retail banking operations and provided management visibility through real time dashboards and report feeds.
Governance and rollout emphasized workflow standardization, automated escalation, and role based access to feedback data to ensure consistent issue resolution. The Kenya implementation delivered real time insights and automated workflows that improved service efficiency and customer satisfaction metrics.
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Zakat, Tax and Customs Authority | Government | 10000 | $2.5B | Saudi Arabia | XEBO.ai, (formerly Survey2Connect) | XEBO.ai Digital Research | Customer Experience | 2019 | n/a |
In 2019, Zakat, Tax and Customs Authority implemented XEBO.ai Digital Research as a centralized Voice of Customer and CRM solution in the Customer Experience category. The Saudi Arabia deployment was provisioned on premise and consolidated omnichannel taxpayer feedback across physical branches, contact centers and digital channels to create a single feedback intake and reporting platform.
XEBO.ai Digital Research was configured with survey management, real time dashboards and centralized feedback management to capture and normalize responses from multiple channels. The implementation centralized survey design and delivery, enabled live dashboards for operational teams, and accumulated approximately 100,000 responses to inform service and policy decisions, while reducing ticket turnaround time by 25 percent.
Operational governance focused on a single VOC reporting domain for service delivery and policy stakeholders, with rollout coverage across branch networks, contact center operations and digital channel owners. The platform aligned Customer Experience data collection with service and policy review workflows, providing a consistent input stream for cross functional teams responsible for taxpayer service and operational improvements.
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Buyer Intent: Companies Evaluating XEBO.ai Digital Research
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