List of XGen Smart Mobile Customers
Melbourne, 3149, VIC,
Australia
Since 2010, our global team of researchers has been studying XGen Smart Mobile customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XGen Smart Mobile for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XGen Smart Mobile for Field Service Management include: Telstra, a Australia based Communications organisation with 29520 employees and revenues of $15.93 billion, Reece Group, a Australia based Distribution organisation with 9000 employees and revenues of $5.98 billion, LOLC Holdings, a Sri Lanka based Banking and Financial Services organisation with 29000 employees and revenues of $1.13 billion and many others.
Contact us if you need a completed and verified list of companies using XGen Smart Mobile, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XGen Smart Mobile customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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LOLC Holdings | Banking and Financial Services | 29000 | $1.1B | Sri Lanka | XGen Group | XGen Smart Mobile | Field Service Management | 2019 | n/a |
In 2023, LOLC Holdings deployed XGen Smart Mobile from XGen Group in Sri Lanka to support mobile field operations for its microfinance business. The deployment used XGen Smart Mobile as a Field Service Management solution to manage loan application intake, scheduling of field visits, and collections tracking across distributed field teams. The implementation targeted frontline loan officers and collections agents operating across LOLC's branch network in Sri Lanka.
Functional modules implemented included field collections, scheduling, and mobile application management as indicated on the vendor product page and client testimonial, with configuration focused on mobile workflows for loan application management and collections reporting. The XGen Smart Mobile implementation leveraged standard Field Service Management capabilities such as route assignment, visit scheduling, task-based data capture, and mobile-first task orchestration to align field workflows with back office processes. Configuration emphasized role-based mobile screens for loan officers and collectors and offline-capable data capture consistent with mobile field work.
Operational coverage consisted of field teams and microfinance operations within Sri Lanka, with mobile field activity incorporated into operational processes for scheduling and collections. Governance and rollout were organized around functional ownership by field operations and collections management, with phased adoption across teams to standardize visit scheduling and collections tracking. The deployment centered on vendor delivered modules and client configuration.
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Reece Group | Distribution | 9000 | $6.0B | Australia | XGen Group | XGen Smart Mobile | Field Service Management | 2020 | n/a |
In 2020 Reece Group implemented XGen Smart Mobile for Field Service Management. The deployment is referenced on XGen Group's alliances page and aligns with Reece's large field-facing operations in Australia, indicating use by service technicians and dispatch teams. XGen Smart Mobile is presented as the mobile application coordinating technician scheduling and mobile workforce management for field service operations.
Functional modules inferred from the vendor listing and typical Field Service Management capabilities include technician scheduling and dispatch, mobile work order management, on-device data capture and offline synchronization, location-aware routing and time-and-materials capture. XGen Smart Mobile enables field technicians to receive assignments, record service notes, capture signatures and photo evidence, and close work orders on-site, supporting standard mobile workforce workflows.
The implementation scope appears focused on Reece's field operations and service delivery functions in Australia, with XGen Smart Mobile operating as a mobile client that interfaces with Reece's back-office scheduling and inventory processes. Public information does not publish governance or detailed rollout sequencing, however operational ownership would typically sit with field operations and service delivery leaders responsible for dispatch coordination, technician training and mobile device provisioning under standardized work order workflows.
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Telstra | Communications | 29520 | $15.9B | Australia | XGen Group | XGen Smart Mobile | Field Service Management | 2021 | n/a |
In 2021, Telstra engaged XGen Smart Mobile from XGen Group to support field-service operations using the Field Service Management application XGen Smart Mobile across Australia. The engagement appears focused on telco field-service functions, specifically dispatch, on-site job tracking and mobile technician workflows as indicated by XGen Group's client listing rather than a dedicated case study.
The XGen Smart Mobile deployment is described in implementation terms that align with Field Service Management best practices, centering on a mobile technician application, a dispatcher or operations console, and work order management capabilities. Functional modules inferred from the vendor client listing include scheduled job assignment and routing, real-time job status updates, on-site data capture such as photos and signatures, and parts or asset tracking to support field technician workflows.
Operational coverage is reported across Australia and targets field operations, dispatch, and workforce coordination within Telstra's service delivery organization. Governance and process changes are implied by the mobile-first orientation, including role-based access for technicians and dispatchers and standardized mobile work order processes to reduce manual handoffs, consistent with typical Field Service Management implementations.
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