List of Xplor Clubware Gym Management Customers
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United States
Since 2010, our global team of researchers has been studying Xplor Clubware Gym Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Xplor Clubware Gym Management for Gym Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Xplor Clubware Gym Management for Gym Management include: Queensland University of Technology, a Australia based Education organisation with 4605 employees and revenues of $871.0 million, Goodlife Health Clubs, a Australia based Leisure and Hospitality organisation with 2000 employees and revenues of $350.0 million, Genesis Fitness Clubs, a Australia based Leisure and Hospitality organisation with 220 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Xplor Clubware Gym Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Xplor Clubware Gym Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Genesis Fitness Clubs | Leisure and Hospitality | 220 | $90M | Australia | Xplor Technologies | Xplor Clubware Gym Management | Gym Management | 2016 | n/a |
In 2016, Genesis Fitness Clubs implemented Xplor Clubware Gym Management across four clubs, operating in Cessnock, Rutherford, Maitland and Mayfield. The deployment supported front desk operations and regional administration workflows used by the Regional Administration Officer and the Customer Service Manager to oversee management, reception and crèche teams while centralizing membership records and transaction processing in Xplor Clubware Gym Management.
The implementation focused on membership management and contract processing, with staff entering new member and current member details directly into Clubware and filing member contracts after scanning or faxing. Operational capabilities included membership sales and goal setting, complaints resolution processes, overdue and debt collection account handling, and routine financial tasks such as banking, accounts payable and invoicing. Rostering and payroll activities were executed via EmpLive, with timesheets finalized for HR submission, and Debit Success was used to manage recurring debit contracts and payment setups.
Integrations and operational coverage reflect explicit system touch points and team responsibilities, integrating Clubware with EmpLive for workforce scheduling, Debit Success for contract billing, and Ask Nicely for NPS monitoring alongside standard productivity tools such as Microsoft Office. Governance and process controls included monthly WHS and administration audits, structured training and development for all teams, documented complaints resolution workflows, and close operational coordination between club managers and regional administration to maintain consistent front desk, customer service and finance practices.
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Goodlife Health Clubs | Leisure and Hospitality | 2000 | $350M | Australia | Xplor Technologies | Xplor Clubware Gym Management | Gym Management | 2015 | n/a |
In 2015 Goodlife Health Clubs implemented Xplor Clubware Gym Management as the core Gym Management platform across its Australian operations. The deployment established Xplor Clubware Gym Management at Head Office and linked state-wide club locations to a centralized membership and front-desk system to support a 2,000 employee organization.
Implementation focused on membership profile management and front-of-house workflows, including reception check-in, dispute resolution routing, event coordination and class scheduling capabilities typical of a Gym Management application. Configuration included event and conference room calendar controls, contact and feedback capture for inbound member communications, and template-based communications to state managers for issue escalation and reporting.
The Xplor Clubware Gym Management implementation operated alongside and exchanged data with several existing administrative systems explicitly cited by Goodlife, including Google Mail and Calendar for communications and scheduling, TNT Online Booking System for booking orchestration, and back-office packages listed in internal use such as Preceda, Simple/AMP and Figtree. These connections supported ticketing of member issues, centralized event scheduling and distribution of administrative outputs like staff notices and merchandise orders.
Governance and operational changes emphasized centralized profile accuracy and single-source member records, making the reception team the primary intake point for member feedback and the conduit to state managers and reporting lines. The rollout placed process responsibilities on Head Office reception and event coordinators for compliance certificate collection, statewide event logistics, and routine administrative tasks, aligning People and Culture activities with system-driven staff scheduling and recordkeeping.
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Queensland University of Technology | Education | 4605 | $871M | Australia | Xplor Technologies | Xplor Clubware Gym Management | Gym Management | 2014 | n/a |
In 2014, Queensland University of Technology implemented Xplor Clubware Gym Management for campus fitness and recreation operations. The deployment positioned Xplor Clubware Gym Management as the primary Gym Management application supporting membership services, front desk operations and facility scheduling across university sport and student recreation functions.
The implementation work included full installation and configuration, onsite and remote upgrades, and data migrations, with initial scoping of site hardware and software requirements and onsite calibration. Implementation activities documented in support records emphasize setup of operational workflows, end user training, creation of internal and external documentation, and the production of SQL queries and scripts to address configuration and data issues.
Architecturally the system uses the Microsoft .NET Framework and integrates with Microsoft SQL Server for transactional and reporting data. Support responsibilities explicitly covered troubleshooting installations, resolving SQL related problems, assisting in maintenance of SQL databases, and providing testing and client feedback to product developers, indicating a close technical operational tie between application configuration and the university IT support function.
Governance and rollout were driven through a Clubware Support Analyst role serving as the client facing representative, delivering onsite training, documentation and ongoing phone and email support. The support analyst also managed the upgrade of the Clubware user manual for Australia and New Zealand, producing customer focused documentation and contributing to increased customer satisfaction with Xplor Clubware Gym Management in its Gym Management role for the university.
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Buyer Intent: Companies Evaluating Xplor Clubware Gym Management
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