List of Yardi RentCafe CRM IQ Customers
Santa Barbara, 93117, CA,
United States
Since 2010, our global team of researchers has been studying Yardi RentCafe CRM IQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Yardi RentCafe CRM IQ for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Yardi RentCafe CRM IQ for CRM include: Highmark Residential, a United States based Construction and Real Estate organisation with 1000 employees and revenues of $190.0 million, Lund Living, a United States based Construction and Real Estate organisation with 500 employees and revenues of $60.0 million, Towne Building Group, a United States based Construction and Real Estate organisation with 90 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Yardi RentCafe CRM IQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Highmark Residential | Construction and Real Estate | 1000 | $190M | United States | Yardi | Yardi RentCafe CRM IQ | CRM | 2024 | n/a |
In 2024, Highmark Residential implemented Yardi RentCafe CRM IQ as a CRM. The deployment is referenced on Yardi product testimonial pages and reflects adoption of RentCafe suite capabilities including Chat IQ for conversational lead engagement.
The implementation focuses on core CRM functionality such as lead capture, lead routing, prospect tracking and leasing workflow orchestration, while Chat IQ is used for after-hours conversational support and automated response handling. Configuration work described in the testimonial emphasizes centralized lead queues, automated follow up and task orchestration to support leasing operations.
Operational coverage applies to Highmark Residential’s U.S. communities and impacts leasing, onsite leasing teams and property management functions. The testimonial explicitly states the firm uses the RentCafe suite to improve lead handling, after-hours support and leasing workflows, and Yardi does not publish detailed implementation dates on the testimonial page.
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Lund Living | Construction and Real Estate | 500 | $60M | United States | Yardi | Yardi RentCafe CRM IQ | CRM | 2024 | n/a |
In 2024, Lund Living implemented Yardi RentCafe CRM IQ along with Chat IQ to centralize prospect, applicant and resident workflows across its U.S. portfolio. This was a CRM leasing deployment concentrated on U.S. properties, designed to unify leasing and resident engagement processes under a single application platform.
The deployment configured Yardi RentCafe CRM IQ to manage prospect tracking, applicant workflow orchestration and resident communications, while Chat IQ provided conversational automation for high-volume inquiries. Configuration emphasized CRM workflow rules and conversational triggers so routine questions were handled by Chat IQ and CRM records were populated automatically to maintain lead and applicant state.
Operationally the implementation integrated CRM IQ with RentCafe property data to improve customer visibility and conversions, linking property-level information to prospect and resident records. The scope covered leasing and resident services across Lund Living's United States portfolio, aligning property data, lead routing and on-site leasing workflows.
Governance centered on centralized CRM ownership for leasing and resident experience teams, with process changes to route repetitive inquiries to Chat IQ and to capture interaction data in Yardi RentCafe CRM IQ. The case study reports that the combined Yardi RentCafe CRM IQ and Chat IQ deployment freed up roughly six staff hours per day and enabled Chat IQ to answer the majority of repetitive inquiries, enhancing visibility into customer interactions and conversion pathways.
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Towne Building Group | Construction and Real Estate | 90 | $10M | United States | Yardi | Yardi RentCafe CRM IQ | CRM | 2023 | n/a |
In 2023, Towne Building Group implemented Yardi RentCafe CRM IQ to support leasing CRM workflows across its United States portfolio. Towne Building Group is a long-time Yardi client with published Yardi success stories for RentCafe Chat IQ and Yardi screening products, and this CRM implementation aligns with that existing RentCafe footprint.
Yardi RentCafe CRM IQ was provisioned to deliver core CRM capabilities consistent with the CRM category, including lead capture, contact and prospect records, pipeline orchestration, and workflow automation for leasing teams. CRM IQ usage is inferred from Towne Building Group's broader RentCafe and Chat IQ adoption and from Yardi testimonials, there is no standalone CRM IQ case study published for Towne.
The deployment was integrated with RentCafe Chat IQ and Yardi screening capabilities that handle ID verification and income verification, enabling a connected flow from chat-driven lead capture to applicant screening and lease qualification. Operational scope focused on property management and leasing functions across Towne's U.S. assets, centralizing lead-to-lease processes under the Yardi platform.
Governance and process changes emphasized standardized leasing workflows and screening procedures to accelerate lead progression and ensure consistent eligibility checks. Yardi success stories for RentCafe Chat IQ and screening products document measurable time savings and improved lead-to-lease outcomes across Towne's U.S. portfolio, and the Yardi RentCafe CRM IQ implementation represents the inferred extension of those leasing and CRM capabilities.
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