List of Zendesk Service Customers

Zendesk

989 Market Street,
San Francisco, 94103, CA,
United States

https://www.zendesk.com/

1 415-418-7506

Professional Services

5000

$2.3B

Since 2010, our global team of researchers has been studying Zendesk Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Zendesk Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Zendesk Service for Customer Support include: Toyota, a Japan based Automotive organisation with 383853 employees and revenues of $323.16 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Hitachi-Johnson Control Air Conditioning, a Japan based Manufacturing organisation with 15000 employees and revenues of $212.40 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion and many others.

Contact us if you need a completed and verified list of companies using Zendesk Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Zendesk Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Cognition AI	Professional Services	111	$16M	United States	Zendesk	Zendesk Service	Customer Support	2025	n/a	In 2025, Cognition AI implemented Zendesk Service on their website to provide a centralized customer support channel. The professional services firm with 111 employees configured Zendesk Service as the primary Customer Support platform, aligning web-based inquiry capture with ticket lifecycle management. Deployment focused on standard Customer Support capabilities including a web widget for ticket creation, multi-channel ticketing for email and site-based requests, a searchable knowledge base for self-service, and rule-based routing and SLA enforcement to structure response workflows. The implementation included configuration of user roles and permissions, ticket forms and macros to standardize triage, and reporting dashboards to monitor case queues, supporting Customer Success and client-facing delivery teams.
ENDVR	Professional Services	50	$10M	Canada	Zendesk	Zendesk Service	Customer Support	2025	n/a	In 2025 ENDVR deployed Zendesk Service for Customer Support on its website, using the vendor platform as the primary cloud SaaS channel for inbound client inquiries. Zendesk Service is embedded on ENDVR's public site to capture web submissions and initiate tracked support tickets that feed into a centralized support queue. The implementation concentrates on core Customer Support capabilities, including ticketing, a web support widget, customer portal and knowledge management workflows, with automation configured for routing, tagging and SLA orchestration to support client success and support teams. Operational scope includes front line support tied to professional services delivery, role based access for agents and managers, and governance practices focused on centralized ticket ownership, standardized response templates, and lifecycle workflows to align support activity with account and project structures.
Super Payments	Professional Services	50	$5M	United Kingdom	Zendesk	Zendesk Service	Customer Support	2022	n/a	In 2022, Super Payments deployed Zendesk Service as its Customer Support application on the corporate website. The implementation surfaced Zendesk Service through an embedded web support channel to receive and manage external customer inquiries for the company’s Professional Services clients in the United Kingdom, aligning support capacity with a 50 employee operations footprint. The Zendesk Service configuration focused on core ticketing workflows and customer self-service, using the full application interface for case intake, web widget interactions, help center content, and agent workspaces. Administrative setup emphasized ticket routing, priority and SLA rules, macros and triggers for common requests, and role based agent access to streamline first and second line support handling. Operational ownership centers on customer support and account management teams, with governance defined around ticket lifecycle, escalation paths, and agent onboarding to the Zendesk Service instance. The deployment maintained a website first support channel, with configuration and workflow controls configured to support ongoing case management and knowledge base updates without reference to prior system names.
	Media	10	$1M	Vietnam	Zendesk	Zendesk Service	Customer Support	2020	n/a
	Leisure and Hospitality	31	$4M	United Arab Emirates	Zendesk	Zendesk Service	Customer Support	2021	n/a
	Distribution	10	$1M	United States	Zendesk	Zendesk Service	Customer Support	2016	n/a
	Retail	13	$2M	United States	Zendesk	Zendesk Service	Customer Support	2015	n/a
	Transportation	30	$3M	United States	Zendesk	Zendesk Service	Customer Support	2015	n/a
	Consumer Packaged Goods	12	$2M	Singapore	Zendesk	Zendesk Service	Customer Support	2017	n/a
	Professional Services	10	$1M	United Kingdom	Zendesk	Zendesk Service	Customer Support	2016	n/a

Showing 1 to 10 of 32039 entries

Buyer Intent: Companies Evaluating Zendesk Service

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Service for Customer Support include:

Abacus.Ai, a United States based Professional Services organization with 160 Employees
University of Wisconsin-La Crosse, a United States based Education company with 1450 Employees
Sprious, a United States based Professional Services organization with 29 Employees

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FAQ - APPS RUN THE WORLD Zendesk Service Coverage

Zendesk Service is a Customer Support solution from Zendesk.

Companies worldwide use Zendesk Service, from small firms to large enterprises across 21+ industries.

Organizations such as Toyota, Shell, Hitachi-Johnson Control Air Conditioning and Samsung Electronics South Korea are recorded users of Zendesk Service for Customer Support.

Companies using Zendesk Service are most concentrated in Automotive, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.

Companies using Zendesk Service are most concentrated in Japan, United Kingdom and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Service across Americas, EMEA, and APAC.

Companies using Zendesk Service range from small businesses with 0-100 employees - 66.26%, to mid-sized firms with 101-1,000 employees - 25.98%, large organizations with 1,001-10,000 employees - 6.61%, and global enterprises with 10,000+ employees - 1.15%.

Customers of Zendesk Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Zendesk Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.

List of Zendesk Service Customers

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Buyer Intent: Companies Evaluating Zendesk Service

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Q1. What is Zendesk Service used for?

Q2. Who uses Zendesk Service for Customer Support?

Q3. Which companies use Zendesk Service?

Q4. What is the industry breakdown of companies using Zendesk Service?

Q5. What is the country breakdown of companies using Zendesk Service?

Q6. What is the breakdown by employee size of companies using Zendesk Service?

Q7. What is the breakdown by revenue of companies using Zendesk Service?

Q8. How can I get the full list of companies using Zendesk Service?