List of Zendesk Service Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Service for Customer Support include: Toyota, a Japan based Automotive organisation with 383853 employees and revenues of $323.16 billion, Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Hitachi-Johnson Control Air Conditioning, a Japan based Manufacturing organisation with 15000 employees and revenues of $212.40 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Zendesk Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cognition AI | Professional Services | 111 | $16M | United States | Zendesk | Zendesk Service | Customer Support | 2025 | n/a |
In 2025, Cognition AI implemented Zendesk Service on their website to provide a centralized customer support channel. The professional services firm with 111 employees configured Zendesk Service as the primary Customer Support platform, aligning web-based inquiry capture with ticket lifecycle management.
Deployment focused on standard Customer Support capabilities including a web widget for ticket creation, multi-channel ticketing for email and site-based requests, a searchable knowledge base for self-service, and rule-based routing and SLA enforcement to structure response workflows. The implementation included configuration of user roles and permissions, ticket forms and macros to standardize triage, and reporting dashboards to monitor case queues, supporting Customer Success and client-facing delivery teams.
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ENDVR | Professional Services | 50 | $10M | Canada | Zendesk | Zendesk Service | Customer Support | 2025 | n/a |
In 2025 ENDVR deployed Zendesk Service for Customer Support on its website, using the vendor platform as the primary cloud SaaS channel for inbound client inquiries. Zendesk Service is embedded on ENDVR's public site to capture web submissions and initiate tracked support tickets that feed into a centralized support queue.
The implementation concentrates on core Customer Support capabilities, including ticketing, a web support widget, customer portal and knowledge management workflows, with automation configured for routing, tagging and SLA orchestration to support client success and support teams. Operational scope includes front line support tied to professional services delivery, role based access for agents and managers, and governance practices focused on centralized ticket ownership, standardized response templates, and lifecycle workflows to align support activity with account and project structures.
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Super Payments | Professional Services | 50 | $5M | United Kingdom | Zendesk | Zendesk Service | Customer Support | 2022 | n/a |
In 2022, Super Payments deployed Zendesk Service as its Customer Support application on the corporate website. The implementation surfaced Zendesk Service through an embedded web support channel to receive and manage external customer inquiries for the company’s Professional Services clients in the United Kingdom, aligning support capacity with a 50 employee operations footprint.
The Zendesk Service configuration focused on core ticketing workflows and customer self-service, using the full application interface for case intake, web widget interactions, help center content, and agent workspaces. Administrative setup emphasized ticket routing, priority and SLA rules, macros and triggers for common requests, and role based agent access to streamline first and second line support handling.
Operational ownership centers on customer support and account management teams, with governance defined around ticket lifecycle, escalation paths, and agent onboarding to the Zendesk Service instance. The deployment maintained a website first support channel, with configuration and workflow controls configured to support ongoing case management and knowledge base updates without reference to prior system names.
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0286 Records | Media | 10 | $1M | Vietnam | Zendesk | Zendesk Service | Customer Support | 2020 | n/a |
In 2020, 0286 Records deployed Zendesk Service on their website to provide Customer Support. Zendesk Service serves as the web-based support intake and ticketing platform, capturing customer inquiries from recordsfinder.com and routing them into structured tickets and agent queues. The deployment is focused on customer support workflows for a small media firm with approximately 10 employees operating in Vietnam.
Configuration emphasizes the Customer Support category capabilities typical for a compact team, including a web support widget and email-to-ticket capture, ticket lifecycle management, agent assignment and queues, and the use of macros and canned responses to accelerate resolution. The Zendesk Service implementation consolidates customer conversations into centralized threads and supports standard prioritization and status management to organize incoming requests and agent work.
Operational ownership is concentrated within the customer support function with administrative tasks scaled to internal staff, reflecting lightweight governance and simplified escalation routines appropriate for a ten-person organization. The system is provisioned through the company website and configured to support the media business’s customer interactions, with ongoing operational administration performed inside the company.
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1 Box Office | Leisure and Hospitality | 31 | $4M | United Arab Emirates | Zendesk | Zendesk Service | Customer Support | 2021 | n/a |
In 2021, 1 Box Office implemented Zendesk Service to handle website-based customer interactions. The deployment uses the vendor's cloud SaaS offering with the Zendesk Service web widget embedded on the 1 Box Office public site to capture inquiries and initiate support workflows. This configuration positions Zendesk Service as the primary Customer Support channel for the company's online customer touchpoints.
Operational scope covers Customer Support activities for the leisure and hospitality operator, consolidating website messages into a centralized ticketing queue and enabling agent responses, status tracking, and standard service workflows. Functional capabilities align with typical Customer Support usage of Zendesk Service, including ticket management, web messaging, and self-service content delivery for agents and customers. Governance and operational ownership are concentrated within the small internal support team, with tickets originating from the website routed into the centralized queue to streamline day-to-day support work.
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Distribution | 10 | $1M | United States | Zendesk | Zendesk Service | Customer Support | 2016 | n/a |
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Retail | 13 | $2M | United States | Zendesk | Zendesk Service | Customer Support | 2015 | n/a |
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Transportation | 30 | $3M | United States | Zendesk | Zendesk Service | Customer Support | 2015 | n/a |
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Consumer Packaged Goods | 12 | $2M | Singapore | Zendesk | Zendesk Service | Customer Support | 2017 | n/a |
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Professional Services | 10 | $1M | United Kingdom | Zendesk | Zendesk Service | Customer Support | 2016 | n/a |
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Buyer Intent: Companies Evaluating Zendesk Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Service for Customer Support include:
- The Disney Store UK, a United Kingdom based Retail organization with 1331 Employees
- Digital Extremes, a Canada based Media company with 350 Employees
- IGBMC, a France based Professional Services organization with 570 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Zendesk Service Coverage
Zendesk Service is a Customer Support solution from Zendesk.
Companies worldwide use Zendesk Service, from small firms to large enterprises across 21+ industries.
Organizations such as Toyota, Shell, Hitachi-Johnson Control Air Conditioning and Samsung Electronics South Korea are recorded users of
Zendesk Service for Customer Support.
Companies using Zendesk Service are most concentrated in Automotive, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.
Companies using Zendesk Service are most concentrated in Japan, United Kingdom and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Service across Americas, EMEA, and APAC.
Companies using Zendesk Service range from small businesses with 0-100 employees - 66%, to mid-sized firms with 101-1,000 employees - 26.21%, large organizations with 1,001-10,000 employees - 6.63%, and global enterprises with 10,000+ employees - 1.15%.
Customers of Zendesk Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.