List of Zest Web Customers
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Since 2010, our global team of researchers has been studying Zest Web customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zest Web for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zest Web for Payment Processing include: Fontainebleau Miami Beach, a United States based Leisure and Hospitality organisation with 2400 employees and revenues of $300.0 million, Conscious Hotels, a Netherlands based Leisure and Hospitality organisation with 106 employees and revenues of $25.0 million, Galleria Park Hotel, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $10.0 million, Row Nyc, a United States based Leisure and Hospitality organisation with 22 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Zest Web, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zest Web customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Conscious Hotels | Leisure and Hospitality | 106 | $25M | Netherlands | StayNTouch | Zest Web | Payment Processing | 2016 | n/a |
In 2016, Conscious Hotels implemented StayNTouch's Zest Web as part of a full mobility platform including Zest Station. The deployment enabled mobile and kiosk check in and check out across Conscious Hotels properties in the Netherlands, and Zest Web served as the Payment Processing component for integrated payment capture tied to guest billing and finance.
The implementation combined web‑based guest workflows and kiosk interactions provided by Zest Station with Zest Web payment capture. Functional capabilities implemented included mobile check in and check out, kiosk self‑service, integrated payment capture for guest accounts, and automated posting of charges to property billing workflows.
Integrations concentrated on guest billing and finance workflows, connecting Zest Web payment capture to on‑property billing processes and financial reconciliation. Operational coverage included front desk operations, guest services, and finance teams across multiple properties in the Netherlands.
Governance of the rollout emphasized aligning guest-facing operations with finance for payment capture and billing accuracy, using Zest Web alongside Zest Station to move routine check in and check out tasks to self‑service channels. The vendor announcement explicitly cited improved guest self-service, operational efficiency and new upsell and late-checkout revenue opportunities.
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Fontainebleau Miami Beach | Leisure and Hospitality | 2400 | $300M | United States | StayNTouch | Zest Web | Payment Processing | 2014 | n/a |
In 2014, Fontainebleau Miami Beach implemented StayNTouch Zest Web for Payment Processing to enable mobile guest pre-engagement, mobile check-in and checkout, and in-app billing across the resort in the United States. The deployment used Zest Web to shift initial guest interactions into mobile channels, aligning payments and charge capture with guest-facing workflows to streamline front-desk operations and guest billing processes for finance.
Zest Web was configured to support functional modules for pre-arrival guest opt-in workflows, mobile check-in and checkout flows, and in-app billing with posting for reconciliation. The implementation integrated Zest Web with the resort property management system to reconcile charges between mobile guest activity and financial posting.
Operational scope covered front-desk and finance workflows at the Fontainebleau Miami Beach resort in the United States, with the mobile pre-arrival and checkout capabilities affecting guest services and revenue capture processes. The implementation reported 20–40% guest opt-in for pre-arrival, enabled monetized late check-outs, and delivered a rapid ROI cited at approximately 141% in the first month.
The rollout required coordination between front-desk operations and finance for billing reconciliation and altered check-in and checkout procedures by routing payments through mobile channels. Governance focused on aligning Zest Web payment events with the PMS posting model to ensure financial control and auditability.
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Galleria Park Hotel | Leisure and Hospitality | 100 | $10M | United States | StayNTouch | Zest Web | Payment Processing | 2014 | n/a |
In 2014, Galleria Park Hotel implemented Zest Web as part of a StayNTouch cloud deployment to extend mobile guest services, with the work scoped to on-property guest engagement and front office mobility. The implementation is positioned within Payment Processing through integrated secure card capture and guest-facing billing workflows tied to mobile check-in and checkout.
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Row Nyc | Leisure and Hospitality | 22 | $3M | United States | StayNTouch | Zest Web | Payment Processing | 2015 | n/a |
In 2015, Row Nyc implemented StayNTouch's Zest Web to enable high-volume guest mobile check-ins and checkouts across its New York City property. The deployment included StayNTouch Rover alongside Zest Web to support secure card capture for guest billing, and the rollout delivered hundreds of mobile check-ins while generating incremental revenue through late-checkout upsells.
Zest Web was configured to manage the guest mobile check-in and checkout workflow, capturing payment credentials at point of booking or arrival to feed the hospitality billing cycle. Rover provided remote key encoding and peer-to-peer encryption and tokenization for secure payment processing, and these capabilities were used to capture card data for finance and guest billing workflows.
Operational coverage focused on front-office and finance functions at the Row Nyc site in New York City, centralizing mobile check-in orchestration and secure payment capture. The implementation restructured check-in and billing processes to rely on mobile-first workflows and tokenized payment flows, with StayNTouch's Zest Web and Rover forming the integrated Payment Processing solution for guest billing.
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