List of Zoho Assist Customers
Zoho
Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu,
Chennai, 603202,
India
Chennai, 603202,
India
91 44 69656070
Professional Services
19000
$1.9B
Since 2010, our global team of researchers has been studying Zoho Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Assist for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Assist for Remote Monitoring and Management include: IndiGo, a India based Transportation organisation with 37200 employees and revenues of $8.20 billion, Vicinity Centres, a Australia based Construction and Real Estate organisation with 1246 employees and revenues of $939.0 million, Billtrust, a United States based Professional Services organisation with 876 employees and revenues of $175.0 million, Vectron, a Australia based Professional Services organisation with 140 employees and revenues of $30.0 million, Motoshop Technology Tools, a United States based Automotive organisation with 200 employees and revenues of $24.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Zoho Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Billtrust | Professional Services | 876 | $175M | United States | Zoho Corp. | Zoho Assist | Remote Monitoring and Management | 2011 | n/a |
In 2011, Billtrust implemented Zoho Assist as part of its Remote Monitoring and Management tooling to support IT operations for a distributed workforce. The deployment concentrated on remote maintenance and troubleshooting of employees and on provisioning and configuration of desktops and laptops for all new hires.
Zoho Assist was used to remotely access end user machines for troubleshooting and software support, complemented by Join.me and Google Hangouts for ad hoc screen sharing and synchronous communications, with telephone-based triage for first line support. Operational scope centered on the IT support function, covering remote employees and onboarding workflows, and the implementation formalized remote session procedures, device configuration checklists, and escalation paths for higher tier technical support.
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IndiGo | Transportation | 37200 | $8.2B | India | Zoho Corp. | Zoho Assist | Remote Monitoring and Management | 2019 | n/a |
In 2019 IndiGo implemented Zoho Assist as part of its Remote Monitoring and Management tooling to support centralized remote troubleshooting across its IT estate. The deployment was positioned to enable remote support sessions and unattended endpoint access for IT service desk teams, with Zoho Assist used alongside existing remote tools and protocols in operational support workflows.
Configuration work emphasized endpoint identity and session management, including ID file configuration, archive settings, and multiple ID configurations on a single PC, reflecting procedural standardization for remote access. Implementation activities included installation and configuration of the Zoho Assist client across desktops and remote locations, and operational alignment with virtualization and remote desktop environments such as VMware, Citrix, RDP, Microsoft Teams and other remote access utilities documented by the IT team.
Operational integration was executed in the context of helpdesk and continuity operations, where Zoho Assist sessions were used in conjunction with ticketing tools BMC, Remedy, Ehelpline and Zendesk to resolve issues for airline applications, ACD devices, printers, mail databases and airport critical devices. Governance and process changes focused on ID configuration on client PCs, location document creation for archive handling, and escalation through business continuity management and planned emergency technical services, enabling consistent remote troubleshooting by IT infrastructure and support teams.
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Motoshop Technology Tools | Automotive | 200 | $24M | United States | Zoho Corp. | Zoho Assist | Remote Monitoring and Management | 2017 | n/a |
In 2017, Motoshop Technology Tools implemented Zoho Assist as its remote support platform. Zoho Assist served as the Remote Monitoring and Management solution used to run screen sharing based remote installations, credential provisioning, backend shop configuration, and live client training.
The implementation covered creation of usernames and passwords for each client, configuration of the back end for shop installs, and remote installation of Motoshop Software on client computers using Zoho Assist Screen-Sharing App. The operational setup relied on multi-monitor workstations to conduct simultaneous remote sessions and to complete initial training and support calls, reflecting a procedure-oriented deployment for desktop support and onboarding.
Operational scope included IT support and customer onboarding functions, with staff executing remote installs and training across customer sites. Governance focused on standardized session workflows, credential provisioning processes, and consistent back end shop configuration steps to ensure repeatable remote deployments using Zoho Assist.
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Vectron | Professional Services | 140 | $30M | Australia | Zoho Corp. | Zoho Assist | Remote Monitoring and Management | 2015 | n/a |
In 2015, Vectron implemented Zoho Assist to support Remote Monitoring and Management for its IT helpdesk and end-user technical assistance. Vectron is a Professional Services firm based in Australia with approximately 140 employees and $30,000,000 in revenue.
Operational use centered on remote troubleshooting via telephone and remote access, with technicians using Zoho Assist alongside TeamViewer, LogMeIn Central, and LogMeIn Rescue for session-based support. Zoho Assist remote sessions were used for screen sharing, remote control, and live troubleshooting while case intake and tracking were recorded in the online Zoho Help Desk Support system.
The implementation established a ticket-driven incident workflow where support staff created, tracked, and escalated cases in the Zoho Help Desk Support system tied to individual remote sessions. Coverage focused on internal end-user support across Vectron's Australia operations, and governance emphasized session logging and case lifecycle management to maintain operational traceability.
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Vicinity Centres | Construction and Real Estate | 1246 | $939M | Australia | Zoho Corp. | Zoho Assist | Remote Monitoring and Management | 2018 | n/a |
In 2018, Vicinity Centres implemented Zoho Assist as its Remote Monitoring and Management tool to support desktop and remote support operations. The deployment centered on using Zoho Assist for live remote support sessions and remote troubleshooting across MacOS and Windows endpoints, aligning the application with frontline desktop support workflows and incident handling.
Zoho Assist was configured as the primary remote access and session management capability, enabling remote control, file transfer, and ad hoc support sessions used by the Desktop Support Analyst team to resolve VPN, Office 365, Skype for Business, password reset, account lockout, and BitLocker incidents. The tool supported device provisioning workflows such as building and deploying Windows and Apple machines and assisted device rollout activities, working alongside the existing AirWatch mobile device management for iPads and mobile devices.
Operational integration included explicit interactions with SolarWinds for network device monitoring and Cisco Prime for wireless access point monitoring, and the support team used Cisco WebEx, Microsoft Teams, and Zoom for meeting setup and audiovisual troubleshooting while coordinating with Infrastructure, Network, Cyber Security, and Application support teams. Governance and process changes emphasized incident logging, service request queue management, prioritization and escalation to specialist teams, and the creation of wiki documentation to standardize remote support procedures using Zoho Assist.
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Buyer Intent: Companies Evaluating Zoho Assist
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zoho Assist. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zoho Assist for Remote Monitoring and Management include:
- Guaranteed Rate, a United States based Banking and Financial Services organization with 10000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Guaranteed Rate | Banking and Financial Services | 10000 | $2.5B | United States | 2025-12-03 |
FAQ - APPS RUN THE WORLD Zoho Assist Coverage
Zoho Assist is a Remote Monitoring and Management solution from Zoho Corp..
Companies worldwide use Zoho Assist, from small firms to large enterprises across 21+ industries.
Organizations such as IndiGo, Vicinity Centres, Billtrust, Vectron and Motoshop Technology Tools are recorded users of
Zoho Assist for Remote Monitoring and Management.
Companies using Zoho Assist are most concentrated in Transportation, Construction and Real Estate and Professional Services, with adoption spanning over 21 industries.
Companies using Zoho Assist are most concentrated in India, Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zoho Assist across Americas, EMEA, and APAC.
Companies using Zoho Assist range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 20%.
Customers of Zoho Assist include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zoho Assist customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Remote Monitoring and Management.