Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Verint Systems | Verint Workforce Management | Workforce Management | 2013 | n/a | In 2013 Aon Ireland implemented Verint Workforce Management to support its customer service centre operations. The deployment targeted Aon’s UK Service Centre based in Sheffield and was aligned to the company’s multi-client contact centre model that handles over 300,000 calls a year and maintains ring-fenced service centre operatives separate from administration teams. Verint Workforce Management was configured to provide call volume forecasting, capacity planning and call trend analysis using Impact 360 workforce management functionality, and was used to drive scheduling, adherence monitoring and real-time workforce visibility. The implementation also included call recording capabilities through Verint Impact 360 to capture incoming and outbound interactions for quality and coaching workflows. The Verint deployment was integrated with Avaya automatic call distribution for routing and with CMETRIX for member satisfaction surveys, supporting a queue management model that offers virtual queue callbacks to reduce hold time and abandoned calls. Operational coverage included standard UK operating hours with multilingual options as required, and configuration accommodated the centre’s need to scale for project peaks while preserving daily administration services. Governance around the Verint Workforce Management implementation emphasized intensive customer service training, tailored knowledge documentation, and a centralized quality framework where all calls are recorded to support coaching and quality measurement. Aon’s service operations retained a robust disaster recovery plan to resume service in less than 24 hours, and reported first time call resolution of 80 percent or higher along with stated benefits of improved customer satisfaction and reduced abandoned calls. | |
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Bank of Ireland | Banking and Financial Services | 11386 | $5.2B | Ireland | Genesys | Genesys Workforce Management | Workforce Management | 2014 | n/a | In 2014, Bank of Ireland deployed Genesys Workforce Management to consolidate Workforce Management for its contact center staffing, scheduling, and real time adherence processes. The implementation positioned Genesys Workforce Management as the primary operational tool for scheduling rotas, managing annual leave, and coordinating off phone activity such as training and meetings for telephony staff. Configuration centered on core workforce management capabilities, including automated shift scheduling, skills-based assignment for mortgage appointment booking across multiple teams and skill sets, and leave and rota administration. The deployment also included real time monitoring using CC Pulse, establishing a single pane for adherence and live queue volume visibility. Operational coverage focused on customer-facing contact center functions, specifically mortgage appointment scheduling and day to day contact center workforce planning across Bank of Ireland Ireland operations. Staff responsibilities documented in the environment included monitoring real time call volumes, balancing workloads across teams, and providing continuous updates to management to maintain service levels. Governance and process changes emphasized centralized scheduling ownership and shift planning workflows, with specialist staff operating as subject matter experts in Genesys Workforce Management and CC Pulse to support ongoing configuration and testing. Routine activities such as rota creation, leave scheduling, and adherence reporting were standardized within the Genesys Workforce Management environment to support consistent contact center operations. | |
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Banking and Financial Services | 11386 | $5.2B | Ireland | Genesys | Genesys CCPulse | Workforce Management | 2014 | n/a |
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Life Sciences | 650 | $117M | Ireland | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2019 | n/a |
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Professional Services | 1600 | $340M | Ireland | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a |
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Banking and Financial Services | 350 | $50M | Ireland | Genesys | Genesys Workforce Management | Workforce Management | 2017 | n/a |
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Professional Services | 2500 | $500M | Ireland | InVision Group | InVision injixo | Workforce Management | 2016 | n/a |
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Professional Services | 1800 | $300M | Ireland | InVision Group | InVision injixo | Workforce Management | 2016 | n/a |
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Professional Services | 1800 | $300M | Ireland | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
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Healthcare | 1600 | $250M | Ireland | Nice Systems | NICE Workforce Management | Workforce Management | 2018 | n/a |
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