Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Link Group Ireland	Banking and Financial Services	150	$20M	Ireland	FIS Global	FIS Corporate Actions Manager (formerly XSP. eCAP and XSPrisa)	Workforce Management	2023	n/a	In 2023, Link Group Ireland implemented FIS Corporate Actions Manager to support Workforce Management within its Fund Accounting Support Services Data Control team. The deployment targeted daily corporate actions and income processing workflows, establishing the Data Control team as the operational point of contact for multiple internal and external clients, and reinforcing day to day liaison with Fund Accounting teams, custodians and service providers. FIS Corporate Actions Manager, formerly XSP eCAP and XSPrisa, was configured to handle event ingestion and entitlement processing for corporate actions and income events prior to events being sent to the accounting layer. The implementation covers manual posting workflows where required in the InvestOne accounting system, pricing oversight functions including completion of pricing for new securities, and trade processing steps tied to the existing Trade Capture workflow and Fund Recs Velocity reconciliations. Integrations were explicitly scoped to the firm s existing fund operations, including outbound event flows into FIS InvestOne and linkages to the Fund Recs Velocity reconciliation engine, the Trade Capture system used by investment managers, and daily communications to custodians and third party service providers. Operational coverage is centered on the Fund Accounting Support Services Data Control team and impacts core fund accounting functions such as corporate action processing, income allocation, trade posting and portfolio pricing oversight. Governance and process controls were embedded into the rollout, with adherence to internal control checklists, documented procedures maintained by the team, and a structured approach to testing and implementation of new tasks as operational complexity grows. The implementation emphasizes operational scheduling to meet deadline driven processes, and positions the Data Control function to manage exceptions and maintain regulatory and risk management expectations described by the Funds Solutions division.
Fexco	Banking and Financial Services	2600	$1.5B	Ireland	Nice Systems	NICE Workforce Management	Workforce Management	2020	n/a	In 2020, Fexco implemented NICE Workforce Management as its Workforce Management application for contact center workforce planning and operations. The deployment centralized scheduling, intraday management and real-time adherence under NICE Workforce Management to support customer service teams. Configuration emphasized core Workforce Management modules including forecasting, automated schedule generation, shift optimization, intraday monitoring and real-time adherence, along with reporting and analytics. The implementation also delivered payroll export capability so roster and hours data could feed downstream payroll processes, and rule-based roster configuration was used to enforce SLA and occupancy constraints. Operational coverage focused on Fexco’s contact center environment, including the Fexco Centre in Killorglin, Co Kerry, and involved teams of schedulers, real time analysts and customer service representatives. The NICE Workforce Management deployment incorporated telephony data feeds for adherence and routing visibility and produced structured payroll export files for payroll handling. Governance and process changes were managed by internal Workforce Management specialists who ran scheduling teams, liaised with operations to achieve SLA and occupancy targets, and introduced alternative shift patterns to smooth schedules. Handover and operational ownership remained with the Scheduling and Real Time Manager and solutions analysts who provided ongoing configuration and operational oversight.
	Banking and Financial Services	100	$25M	Ireland	WorkForce Software	WorkForce Suite	Workforce Management	2018	n/a
	Manufacturing	4100	$575M	Ireland	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2023	n/a
	Healthcare	4000	$85M	Ireland	Unique IQ	Unique IQ Timecard	Workforce Management	2018	n/a
	Professional Services	225	$25M	Ireland	Cezanne HR	Cezanne HR Task Management and Onboarding	Onboarding,Task Management	2018	n/a
	Communications	400	$100M	Ireland	Scorebuddy	Scorebuddy Call Center Quality Assurance	Workforce Management	2025	n/a
	Banking and Financial Services	2600	$1.5B	Ireland	Calabrio	Calabrio Workforce Management	Workforce Management	2019	n/a
	Leisure and Hospitality	19272	$6.8B	Isle of Man	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Leisure and Hospitality	1000	$395M	Isle of Man	HiBob	HiBob Workforce Planning	Workforce Management	2023	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Link Group Ireland

Banking and Financial Services

150

$20M

Ireland

FIS Global

FIS Corporate Actions Manager (formerly XSP. eCAP and XSPrisa)

Workforce Management

2023

n/a

In 2023, Link Group Ireland implemented FIS Corporate Actions Manager to support Workforce Management within its Fund Accounting Support Services Data Control team. The deployment targeted daily corporate actions and income processing workflows, establishing the Data Control team as the operational point of contact for multiple internal and external clients, and reinforcing day to day liaison with Fund Accounting teams, custodians and service providers. FIS Corporate Actions Manager, formerly XSP eCAP and XSPrisa, was configured to handle event ingestion and entitlement processing for corporate actions and income events prior to events being sent to the accounting layer. The implementation covers manual posting workflows where required in the InvestOne accounting system, pricing oversight functions including completion of pricing for new securities, and trade processing steps tied to the existing Trade Capture workflow and Fund Recs Velocity reconciliations. Integrations were explicitly scoped to the firm s existing fund operations, including outbound event flows into FIS InvestOne and linkages to the Fund Recs Velocity reconciliation engine, the Trade Capture system used by investment managers, and daily communications to custodians and third party service providers. Operational coverage is centered on the Fund Accounting Support Services Data Control team and impacts core fund accounting functions such as corporate action processing, income allocation, trade posting and portfolio pricing oversight. Governance and process controls were embedded into the rollout, with adherence to internal control checklists, documented procedures maintained by the team, and a structured approach to testing and implementation of new tasks as operational complexity grows. The implementation emphasizes operational scheduling to meet deadline driven processes, and positions the Data Control function to manage exceptions and maintain regulatory and risk management expectations described by the Funds Solutions division.

Fexco

Banking and Financial Services

2600

$1.5B

Ireland

Nice Systems

NICE Workforce Management

Workforce Management

2020

n/a

In 2020, Fexco implemented NICE Workforce Management as its Workforce Management application for contact center workforce planning and operations. The deployment centralized scheduling, intraday management and real-time adherence under NICE Workforce Management to support customer service teams. Configuration emphasized core Workforce Management modules including forecasting, automated schedule generation, shift optimization, intraday monitoring and real-time adherence, along with reporting and analytics. The implementation also delivered payroll export capability so roster and hours data could feed downstream payroll processes, and rule-based roster configuration was used to enforce SLA and occupancy constraints. Operational coverage focused on Fexco’s contact center environment, including the Fexco Centre in Killorglin, Co Kerry, and involved teams of schedulers, real time analysts and customer service representatives. The NICE Workforce Management deployment incorporated telephony data feeds for adherence and routing visibility and produced structured payroll export files for payroll handling. Governance and process changes were managed by internal Workforce Management specialists who ran scheduling teams, liaised with operations to achieve SLA and occupancy targets, and introduced alternative shift patterns to smooth schedules. Handover and operational ownership remained with the Scheduling and Real Time Manager and solutions analysts who provided ongoing configuration and operational oversight.