Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Aon Netherlands	Insurance	700	$120M	Netherlands	Verint Systems	Verint Workforce Management	Workforce Management	2016	n/a	In 2016 Aon Netherlands implemented Verint Workforce Management as part of a coordinated effort to centralize contact centre staffing, scheduling, and adherence across its EMEA estate. Verint Workforce Management was deployed alongside the Verint i360 v11 suite to provide forecasting, shift bidding, intraday management, and workforce analytics within the Workforce Management category. The deployment encompassed multiple Verint functional modules, including Verint i360 v11, Voice Recording, Screen Recording, Pause and Resume DPA, Quality Management QM, and WFM capabilities. Configuration work focused on contact centre scheduling and adherence workflows, recording retention and retrieval processes, and QA scoring and reporting aligned to contact centre operational practices. Architecturally the implementation was integrated with the Avaya EMEA Core CM6 telephony environment and ancillary voice services such as switchboards and fixed lines, and it supported contact routing and IVR call mapping. The program formed part of a larger VoIP refresh from CM4 to CM6 that spanned 53 locations in 9 countries, addressing 11,000 users on Avaya hardware and 4,000 users on end of life TDM equipment, and required coordination with vendors including Vodafone, BT, Verizon, and Verint. Operational governance included subject matter expertise provision to business leads on new voice projects, review and escalation of regional change requests for potential voice service impacts, and ongoing vendor management. Noted program achievements included participation on the EMEA VoIP refresh team, closure and redistribution of a main UK contact centre into three new sites in two countries, assistance in stand up of the Hemel contact centre for Comic Relief in 2012, and an i360 v11 rollout across 13 locations in two countries with a consistent mix of Voice Recording, Screen Recording, DPA, WFM, and QM at each site.
OptumRx	Retail	700	$200M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2017	n/a
	Retail	700	$200M	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2017	n/a
	Insurance	700	$482M	Philippines	Adrenalin	Adrenalin Max Workforce	Workforce Management	2017	n/a
	Manufacturing	700	$100M	Australia	RosterSpace	RosterSpace Workforce Management	Workforce Management	2021	n/a
	Healthcare	700	$190M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2020	n/a
	Healthcare	700	$77M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a
	Leisure and Hospitality	700	$370M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2014	n/a
	Leisure and Hospitality	700	$329M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2017	n/a
	Leisure and Hospitality	700	$100M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Aon Netherlands

Insurance

700

$120M

Netherlands

Verint Systems

Verint Workforce Management

Workforce Management

2016

n/a

In 2016 Aon Netherlands implemented Verint Workforce Management as part of a coordinated effort to centralize contact centre staffing, scheduling, and adherence across its EMEA estate. Verint Workforce Management was deployed alongside the Verint i360 v11 suite to provide forecasting, shift bidding, intraday management, and workforce analytics within the Workforce Management category. The deployment encompassed multiple Verint functional modules, including Verint i360 v11, Voice Recording, Screen Recording, Pause and Resume DPA, Quality Management QM, and WFM capabilities. Configuration work focused on contact centre scheduling and adherence workflows, recording retention and retrieval processes, and QA scoring and reporting aligned to contact centre operational practices. Architecturally the implementation was integrated with the Avaya EMEA Core CM6 telephony environment and ancillary voice services such as switchboards and fixed lines, and it supported contact routing and IVR call mapping. The program formed part of a larger VoIP refresh from CM4 to CM6 that spanned 53 locations in 9 countries, addressing 11,000 users on Avaya hardware and 4,000 users on end of life TDM equipment, and required coordination with vendors including Vodafone, BT, Verizon, and Verint. Operational governance included subject matter expertise provision to business leads on new voice projects, review and escalation of regional change requests for potential voice service impacts, and ongoing vendor management. Noted program achievements included participation on the EMEA VoIP refresh team, closure and redistribution of a main UK contact centre into three new sites in two countries, assistance in stand up of the Hemel contact centre for Comic Relief in 2012, and an i360 v11 rollout across 13 locations in two countries with a consistent mix of Voice Recording, Screen Recording, DPA, WFM, and QM at each site.