Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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Versandhaus Walz GmbH | Retail | 1150 | $60M | Germany | ATOSS Software | ATOSS Workforce Management | Workforce Management | 2014 | n/a |
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Saga Services | Professional Services | 1150 | $222M | United Kingdom | OpenText | OpenText Qfiniti | Workforce Management | 2016 | n/a |
In 2016, Saga Services implemented OpenText Qfiniti for Workforce Management to support contact center operations across Saga Group Ltd. The deployment positioned OpenText Qfiniti as the core Workforce Management application for Saga Services contact centers, aligning workforce planning with day to day service operations managed by the Group Voice and Information Technologies team.
OpenText Qfiniti was configured to deliver standard workforce management capabilities, including workforce forecasting, agent scheduling, real time adherence monitoring, performance reporting and quality management. The implementation emphasized analytics and quality workflows that tie agent performance data to scheduling and adherence processes, reflecting typical Workforce Management functional flows.
The Qfiniti deployment was integrated with Saga’s on premise telephony and voice infrastructure, interfacing with Avaya Communication Manager 6 and associated G650 and G450 gateways, Session Manager and session border controllers, Avaya CMS and Avaya Aura voicemail components. The solution also operated alongside Genesys platform elements and Nexidia Qfiniti was run in the same quality and recording landscape with Qmax and NICE voice recording present in the environment, enabling consolidated quality monitoring and recording ingestion.
Operational ownership and governance remained with the Group Voice and Information Technologies organization, which managed configuration, monitoring and quality assurance processes. The rollout focused on aligning agent desktop workflows and contact center scheduling practices under a centralized Workforce Management application, providing an enterprise grade foundation for scheduling and quality governance across Saga’s contact center sites including Cheriton Folkestone.
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Professional Services | 1150 | $235M | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2022 | n/a |
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Leisure and Hospitality | 1155 | $300M | Australia | Dayforce | RITEQ Workforce Manager | Workforce Management | 2016 | n/a |
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Non Profit | 1159 | $67M | Australia | Dayforce | RITEQ Workforce Manager | Workforce Management | 2016 | n/a |
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Professional Services | 1160 | $160M | Luxembourg | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Government | 1160 | $340M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2015 | n/a |
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Manufacturing | 1160 | $584M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2016 | n/a |
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Education | 1160 | $260M | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2005 | n/a |
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Transportation | 1161 | $260M | United Kingdom | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2011 | n/a |
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