Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Public Service Company of New Mexico	Utilities	3150	$1.1B	United States	KUBRA	KUBRA IQ	Natural Language Processing	2023	n/a	In 2023, Public Service Company of New Mexico implemented KUBRA IQ, a Natural Language Processing application, as part of a broader customer outage information upgrade. The initiative rolled out KUBRA Storm Center 5 functionality to deliver a mobile friendly, real time outage map with improved search by county, city, and ZIP code and added Spanish language support for customers in New Mexico. KUBRA IQ was configured to provide Natural Language Processing capabilities that align with outage mapping use cases, including parsing customer location queries, normalizing place names and ZIP inputs, and supporting language detection to route content to Spanish language presentation. The implementation emphasized customer facing search relevance and intent recognition tied to the Storm Center outage map workflow. Operational scope centered on customer communications and outage management for PNM customers across New Mexico, with the public facing outage map accessible on mobile devices. The combined deployment of KUBRA IQ and Storm Center 5 enhanced outage communications and transparency for customers through real time status updates, localized search, and multilingual support.
Ameren Illinois Company	Utilities	3133	$3.0B	United States	Microsoft	Microsoft 365	Collaboration	2019	n/a
	Utilities	3133	$3.0B	United States	Proofpoint	Proofpoint Email Security and Protection	Secure Email Gateways (SEGs)	2018	n/a
	Utilities	3133	$3.0B	United States	Microsoft	Microsoft Azure Cloud Services	Application Hosting and Computing Services	2016	n/a
	Utilities	3133	$3.0B	United States	Imperva	Imperva Sonar	Web Application Firewalls (WAF)	2021	n/a
	Utilities	3133	$3.0B	United States	Amazon Web Services (AWS)	Amazon EC2	Application Hosting and Computing Services	2020	n/a
	Utilities	3128	$926M	United Kingdom	Aspect Software	Aspect Proactive Engagement Suite	Customer Engagement	2013	n/a
	Utilities	3128	$926M	United Kingdom	Oracle	Oracle Textura	Payment Processing	2011	n/a
	Utilities	3128	$926M	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Utilities	3128	$926M	United Kingdom	Oracle	Oracle HCM Time and Labor	Time and Attendance	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Public Service Company of New Mexico

Utilities

3150

$1.1B

United States

KUBRA

KUBRA IQ

Natural Language Processing

2023

n/a

In 2023, Public Service Company of New Mexico implemented KUBRA IQ, a Natural Language Processing application, as part of a broader customer outage information upgrade. The initiative rolled out KUBRA Storm Center 5 functionality to deliver a mobile friendly, real time outage map with improved search by county, city, and ZIP code and added Spanish language support for customers in New Mexico. KUBRA IQ was configured to provide Natural Language Processing capabilities that align with outage mapping use cases, including parsing customer location queries, normalizing place names and ZIP inputs, and supporting language detection to route content to Spanish language presentation. The implementation emphasized customer facing search relevance and intent recognition tied to the Storm Center outage map workflow. Operational scope centered on customer communications and outage management for PNM customers across New Mexico, with the public facing outage map accessible on mobile devices. The combined deployment of KUBRA IQ and Storm Center 5 enhanced outage communications and transparency for customers through real time status updates, localized search, and multilingual support.