Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
BUT	Retail	6800	$2.7B	France	Combodo	Combodo iTop Incident Management	Incident Management	2018	n/a	In 2018, BUT deployed Combodo iTop Incident Management to formalize incident handling across its IT service operations in France. The Combodo iTop Incident Management implementation focused on structured incident logging, priority classification, ticket lifecycle management, and defined escalation paths, aligning operational processes with Incident Management best practices. Configuration work emphasized incident categorization, status transitions, and role based ownership to support repeatable service desk procedures. Technical configuration included an automated N3 escalation flow that created tickets on iTop to capture triage details, escalation rationale, timestamps, and assignee information, ensuring N3 handoffs were recorded in the system. Operational scope concentrated on the IT service desk and tier three support teams, embedding an escalation matrix and standardized workflows to govern when incidents moved to N3. Governance changes formalized the N3 escalation process and ticketing discipline, centralizing incident records within Combodo iTop Incident Management.
Celio	Retail	4000	$1.3B	France	Atlassian	Atlassian Jira Ops	Incident Management	2018	n/a
	Retail	1500	$250M	France	OpenText	MIcro Focus Service Manager	IT Service Management	2018	n/a
	Retail	105000	$15.5B	France	PagerDuty	PagerDuty Platform	Incident Management	2017	n/a
	Retail	79745	$14.8B	Germany	Atlassian	Atlassian Opsgenie	Incident Management	2017	n/a
	Retail	2800	$550M	France	Combodo	Combodo iTop Incident Management	Incident Management	2020	n/a
	Retail	1000	$120M	Germany	4me, Inc	4me Service Request & Incident Management	Incident Management	2020	n/a
	Retail	188811	$37.3B	France	OneTrust GRC	OneTrust GRC Incident Management	Incident Management	2015	n/a
	Retail	188811	$37.3B	France	Ivanti	Ivanti Service Desk Incident Management	Incident Management	2017	n/a
	Retail	300	$32M	Germany	Freshworks	FreshDesk Customer Support	Customer Support	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

BUT

Retail

6800

$2.7B

France

Combodo

Combodo iTop Incident Management

Incident Management

2018

n/a

In 2018, BUT deployed Combodo iTop Incident Management to formalize incident handling across its IT service operations in France. The Combodo iTop Incident Management implementation focused on structured incident logging, priority classification, ticket lifecycle management, and defined escalation paths, aligning operational processes with Incident Management best practices. Configuration work emphasized incident categorization, status transitions, and role based ownership to support repeatable service desk procedures. Technical configuration included an automated N3 escalation flow that created tickets on iTop to capture triage details, escalation rationale, timestamps, and assignee information, ensuring N3 handoffs were recorded in the system. Operational scope concentrated on the IT service desk and tier three support teams, embedding an escalation matrix and standardized workflows to govern when incidents moved to N3. Governance changes formalized the N3 escalation process and ticketing discipline, centralizing incident records within Combodo iTop Incident Management.