Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Cybozu | Professional Services | 1321 | $208M | Japan | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2013 | n/a | ||
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Bellsystem24 - HoaSao | Professional Services | 1500 | $350M | Vietnam | Cisco Systems | Cisco Video Contact Centre | Audio Video and Web Conferencing | 2017 | n/a | In 2017, Bellsystem24 - HoaSao implemented Cisco Video Contact Centre. The deployment used Cisco Video Contact Centre within the Audio Video and Web Conferencing category to deliver after sales service and to create enhanced customer experiences for 4G subscribers across Vietnam. The implementation concentrated on video enabled contact center capabilities, including inbound video routing, an agent desktop able to handle video sessions, queuing and session recording, and supervisor level real time monitoring and reporting. Configuration emphasized multichannel session orchestration and media handling consistent with Audio Video and Web Conferencing workflows. Operational coverage focused on customer service and after sales support teams, aligning agent workflows to manage live video interactions and to escalate complex technical sessions to specialist advisors when required. Governance included agent training, updated contact handling procedures, and quality assurance controls for scheduled video sessions and post interaction review. | |
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Professional Services | 20 | $2M | Sweden | Citrix | Citrix Cloud | Digital Workspace | 2018 | n/a |
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Professional Services | 150 | $22M | United States | Citrix | Citrix Cloud | Digital Workspace | 2018 | n/a |
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Professional Services | 400 | $33M | Australia | Citrix | Citrix SD-WAN | SD-WAN | 2018 | n/a |
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Professional Services | 1400 | $600M | United Kingdom | Qualtrics | Qualtrics Clarabridge CX Social | Customer Experience | 2018 | n/a |
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Professional Services | 15300 | $6.1B | United States | Qualtrics | Qualtrics Clarabridge CX Suite | Customer Experience | 2018 | n/a |
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Professional Services | 5100 | $2.7B | United States | Qualtrics | Qualtrics Clarabridge CX Suite | Customer Experience | 2018 | n/a |
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Professional Services | 590 | $210M | United States | Evolve IP | Evolve IP Cloud Contact Center | Call Center | 2017 | n/a |
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Professional Services | 15300 | $6.1B | United States | CloudGenix | CloudGenix AppFabric | SD-WAN | 2017 | n/a |
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