Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Telan Associates	Professional Services	400	$45M	Philippines	Ameyo	Ameyo Fusion CX	Customer Support	2017	n/a	In 2017, Telan Associates implemented Ameyo Fusion CX as an all-in-one customer interaction management solution within its contact center. Ameyo Fusion CX was deployed as a Customer Support platform to centralize call handling and digitize previously paper based workflows across the bank accounts managed by the contact center. The deployment included AMEYO CRM configured with roughly 50 custom fields per bank to capture account and case attributes, and agent facing phone agent capabilities for live handling. The Ameyo Fusion CX implementation incorporated a Predictive Dialer module to support outbound banking campaigns, and campaign to campaign call transfer facilities to preserve caller context between campaigns. Telephony routing was configured for cost effective multi channel connectivity using GSM, E1, and FXO trunks, enabling both dialer and agent sessions to operate across those lines. The architecture emphasized integrated interaction routing and campaign orchestration within the Customer Support environment, with CRM data model extensions to support bank specific fields and campaign workflows. Operational governance focused on centralizing contact center workflows and eliminating paperwork, delivering full paperless interaction handling across support and campaign functions. The multi feature AMEYO solution improved productivity and efficiency for Telan Associates and met banks primary requirements for a robust Predictive Dialer.
Global Employment Solutions	Professional Services	550	$100M	United States	CloudGenix	CloudGenix AppFabric	SD-WAN	2018	n/a	In 2018, Global Employment Solutions deployed CloudGenix AppFabric as its SD-WAN solution. The deployment used CloudGenix AppFabric to establish centralized WAN orchestration and application aware routing across the company network, aligning the application with core network operations for professional services delivery. The implementation configured CloudGenix AppFabric controller functions alongside WAN edge appliances to create an encrypted overlay, application intent policies, policy based path selection, dynamic remediation and quality of service controls. CloudGenix AppFabric was used to segment traffic and enforce application prioritization rules, with configuration focused on intent based policies to protect business critical application flows such as cloud hosted applications and voice. Operationally the SD-WAN deployment centralized management for the IT and network operations teams and provisioned the overlay to run over existing transport links including broadband and MPLS. Rollout was executed with centralized policy governance and role based access for network administrators, and the architecture emphasized controller driven orchestration and edge policy enforcement to simplify branch connectivity and ongoing WAN operations.
	Professional Services	300	$50M	United States	CloudGenix	CloudGenix AppFabric	SD-WAN	2018	n/a
	Professional Services	50	$10M	Australia	Aspect Software	Aspect Via	Call Center	2018	n/a
	Professional Services	18200	$18.8B	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2018	n/a
	Professional Services	1350	$550M	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2014	n/a
	Professional Services	26389	$781M	Sweden	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2013	n/a
	Professional Services	350	$50M	Ireland	Aspect Software	Aspect Zipwire	Call Center	2017	n/a
	Professional Services	200	$20M	United States	Aspect Software	Aspect Zipwire	Call Center	2016	n/a
	Professional Services	100	$13M	United States	AT&T	AT&T Collaborate	Audio Video and Web Conferencing	2017	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Telan Associates

Professional Services

400

$45M

Philippines

Ameyo

Ameyo Fusion CX

Customer Support

2017

n/a

In 2017, Telan Associates implemented Ameyo Fusion CX as an all-in-one customer interaction management solution within its contact center. Ameyo Fusion CX was deployed as a Customer Support platform to centralize call handling and digitize previously paper based workflows across the bank accounts managed by the contact center. The deployment included AMEYO CRM configured with roughly 50 custom fields per bank to capture account and case attributes, and agent facing phone agent capabilities for live handling. The Ameyo Fusion CX implementation incorporated a Predictive Dialer module to support outbound banking campaigns, and campaign to campaign call transfer facilities to preserve caller context between campaigns. Telephony routing was configured for cost effective multi channel connectivity using GSM, E1, and FXO trunks, enabling both dialer and agent sessions to operate across those lines. The architecture emphasized integrated interaction routing and campaign orchestration within the Customer Support environment, with CRM data model extensions to support bank specific fields and campaign workflows. Operational governance focused on centralizing contact center workflows and eliminating paperwork, delivering full paperless interaction handling across support and campaign functions. The multi feature AMEYO solution improved productivity and efficiency for Telan Associates and met banks primary requirements for a robust Predictive Dialer.

Global Employment Solutions

Professional Services

550

$100M

United States

CloudGenix

CloudGenix AppFabric

SD-WAN

2018

n/a

In 2018, Global Employment Solutions deployed CloudGenix AppFabric as its SD-WAN solution. The deployment used CloudGenix AppFabric to establish centralized WAN orchestration and application aware routing across the company network, aligning the application with core network operations for professional services delivery. The implementation configured CloudGenix AppFabric controller functions alongside WAN edge appliances to create an encrypted overlay, application intent policies, policy based path selection, dynamic remediation and quality of service controls. CloudGenix AppFabric was used to segment traffic and enforce application prioritization rules, with configuration focused on intent based policies to protect business critical application flows such as cloud hosted applications and voice. Operationally the SD-WAN deployment centralized management for the IT and network operations teams and provisioned the overlay to run over existing transport links including broadband and MPLS. Rollout was executed with centralized policy governance and role based access for network administrators, and the architecture emphasized controller driven orchestration and edge policy enforcement to simplify branch connectivity and ongoing WAN operations.