Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
CVS Health	Healthcare	219000	$372.8B	United States	Zebra Technologies	Zebra Reflexis WFM	Workforce Management	2016	n/a	In 2016 CVS Health deployed Zebra Reflexis WFM as its centralized scheduling and workforce management platform for retail pharmacy and front store operations. Zebra Reflexis WFM branded internally as mySchedule allocated a $6.5B payroll budget and created employee schedules across all CVS retail pharmacies and front stores, reflecting a company-wide Workforce Management implementation. Implementation centered on configuration of the scheduling engine, payroll allocation controls, and store level scheduling workflows, with functional emphasis on shift assignments, availability management, and exception handling. The program included a complete redesign of the user interface and coordinated usability testing to increase system adoption and system ability, with requirements and test cycles run jointly with Reflexis and CVS IT. Operational coverage included all CVS retail pharmacies and front stores and encompassed business operations teams responsible for schedule creation and oversight. Support was structured under a supervised operations team that provided store level help for questions and technical issues, and during the tenure the team reported a 30 percent reduction in weekly question volume. Governance combined CVS IT coordination with Reflexis change management and iterative testing, enabling controlled configuration changes and UI redesigns to improve usability. The deployment positioned Zebra Reflexis WFM as the authoritative Workforce Management system for scheduling and payroll allocation across retail operations, with operational governance anchored in coordinated IT vendor processes and a dedicated support organization.
CVS Health	Healthcare	219000	$372.8B	United States	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2017	n/a	In 2017, CVS Health implemented Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management) as part of its Workforce Management tooling for supply chain operations. The deployment positioned Blue Yonder Warehouse Labor Management to govern warehouse labor planning and operational staffing across CVS Health distribution center activities, linking application-level workforce planning to site level task orchestration and labor standards. The Blue Yonder Warehouse Labor Management implementation concentrated on core Warehouse Labor Management capabilities, including engineered labor standards, task assignment and sequencing, shift and schedule optimization, and productivity measurement and reporting. Configuration work emphasized rule driven labor allocation and enforcement of engineered standards, with application configuration tailored to distribution center workflows and cross functional handoffs between planning and operations. Governance and rollout support included a negotiated services contract to provide CVS Health with contract functional and technical architects, valued at $800,000, to augment the internal supply chain team in Providence Rhode Island and support upgrades and project delivery. Operational ownership remained with CVS Health supply chain and distribution center stakeholders, while Blue Yonder served as the vendor and delivery source for the Blue Yonder Warehouse Labor Management application within the Workforce Management category.
	Professional Services	18000	$1.5B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2015	n/a
	Healthcare	170	$26M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Healthcare	96	$26M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a
	Leisure and Hospitality	100	$10M	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2009	n/a
	Distribution	23000	$3.9B	Belgium	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2010	n/a
	Leisure and Hospitality	380	$85M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2020	n/a
	Manufacturing	370	$40M	United States	Motus	Motus Mobilize	Workforce Management	2019	n/a
	Manufacturing	370	$40M	United States	Motus	Motus Localize	Workforce Management	2024	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

CVS Health

Healthcare

219000

$372.8B

United States

Zebra Technologies

Zebra Reflexis WFM

Workforce Management

2016

n/a

In 2016 CVS Health deployed Zebra Reflexis WFM as its centralized scheduling and workforce management platform for retail pharmacy and front store operations. Zebra Reflexis WFM branded internally as mySchedule allocated a $6.5B payroll budget and created employee schedules across all CVS retail pharmacies and front stores, reflecting a company-wide Workforce Management implementation. Implementation centered on configuration of the scheduling engine, payroll allocation controls, and store level scheduling workflows, with functional emphasis on shift assignments, availability management, and exception handling. The program included a complete redesign of the user interface and coordinated usability testing to increase system adoption and system ability, with requirements and test cycles run jointly with Reflexis and CVS IT. Operational coverage included all CVS retail pharmacies and front stores and encompassed business operations teams responsible for schedule creation and oversight. Support was structured under a supervised operations team that provided store level help for questions and technical issues, and during the tenure the team reported a 30 percent reduction in weekly question volume. Governance combined CVS IT coordination with Reflexis change management and iterative testing, enabling controlled configuration changes and UI redesigns to improve usability. The deployment positioned Zebra Reflexis WFM as the authoritative Workforce Management system for scheduling and payroll allocation across retail operations, with operational governance anchored in coordinated IT vendor processes and a dedicated support organization.

CVS Health

Healthcare

219000

$372.8B

United States

Blue Yonder

Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)

Workforce Management

2017

n/a

In 2017, CVS Health implemented Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management) as part of its Workforce Management tooling for supply chain operations. The deployment positioned Blue Yonder Warehouse Labor Management to govern warehouse labor planning and operational staffing across CVS Health distribution center activities, linking application-level workforce planning to site level task orchestration and labor standards. The Blue Yonder Warehouse Labor Management implementation concentrated on core Warehouse Labor Management capabilities, including engineered labor standards, task assignment and sequencing, shift and schedule optimization, and productivity measurement and reporting. Configuration work emphasized rule driven labor allocation and enforcement of engineered standards, with application configuration tailored to distribution center workflows and cross functional handoffs between planning and operations. Governance and rollout support included a negotiated services contract to provide CVS Health with contract functional and technical architects, valued at $800,000, to augment the internal supply chain team in Providence Rhode Island and support upgrades and project delivery. Operational ownership remained with CVS Health supply chain and distribution center stakeholders, while Blue Yonder served as the vendor and delivery source for the Blue Yonder Warehouse Labor Management application within the Workforce Management category.