Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Royal Mail	Distribution	130000	$8.6B	United Kingdom	Verint Systems	Verint Workforce Optimization	Workforce Management	2012	n/a	In 2012, Royal Mail implemented Verint Workforce Optimization, deploying a Workforce Management solution for Customer Experience contact center resource planning. The deployment targeted forecasting, scheduling and workload planning for the Doxford Customer Contact Centre in Sunderland and for network resource planning teams across the organization. The Verint Workforce Optimization implementation included call recording, performance management and quality management modules configured to support forecasting, workload modeling, adherence monitoring and QA workflows. Configuration emphasized agent-level performance metrics and recording retention tied into structured quality review processes. Verint WFO was integrated with an Avaya ACD to ingest call volumes, routing and real-time queue data used by forecasters and schedulers. Operational coverage encompassed the Customer Experience function, with a dedicated team of forecasters and schedulers producing utilization forecasts and financial workload reporting. Governance was centralized under a Network Resource Planning team that runs tactical forecasting, scheduling and reporting processes, providing a full resource planning solution for Royal Mail Customer Experience. The setup aligned call recording and quality management evidence with performance management workflows, enabling standardized forecasting, scheduling and financial data production for operational planning.
Royal Lifesaving Australia	Non Profit	20	$2M	Australia	FoundU	FoundU Workforce Management	Workforce Management	2023	n/a
	Healthcare	570	$60M	United Kingdom	Dayforce	RITEQ Workforce Manager	Workforce Management	2016	n/a
	Healthcare	2000	$149M	Australia	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2021	n/a
	Distribution	2759	$6.1B	Netherlands	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Non Profit	8000	$2.0B	Belgium	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2020	n/a
	Retail	4000	$1.0B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2021	n/a
	Non Profit	233	$17M	Australia	Dayforce	RITEQ Workforce Manager	Workforce Management	2015	n/a
	Consumer Packaged Goods	7000	$1.7B	France	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a
	Manufacturing	1280	$1.9B	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Royal Mail

Distribution

130000

$8.6B

United Kingdom

Verint Systems

Verint Workforce Optimization

Workforce Management

2012

n/a

In 2012, Royal Mail implemented Verint Workforce Optimization, deploying a Workforce Management solution for Customer Experience contact center resource planning. The deployment targeted forecasting, scheduling and workload planning for the Doxford Customer Contact Centre in Sunderland and for network resource planning teams across the organization. The Verint Workforce Optimization implementation included call recording, performance management and quality management modules configured to support forecasting, workload modeling, adherence monitoring and QA workflows. Configuration emphasized agent-level performance metrics and recording retention tied into structured quality review processes. Verint WFO was integrated with an Avaya ACD to ingest call volumes, routing and real-time queue data used by forecasters and schedulers. Operational coverage encompassed the Customer Experience function, with a dedicated team of forecasters and schedulers producing utilization forecasts and financial workload reporting. Governance was centralized under a Network Resource Planning team that runs tactical forecasting, scheduling and reporting processes, providing a full resource planning solution for Royal Mail Customer Experience. The setup aligned call recording and quality management evidence with performance management workflows, enabling standardized forecasting, scheduling and financial data production for operational planning.