Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Unilever UK & Ireland	Manufacturing	128000	$60.7B	United Kingdom	Verint Systems	Verint Impact 360 Quality Monitoring	Performance and Goal Management,Workforce Management	2016	n/a	In 2016, Unilever UK & Ireland implemented Verint Impact 360 Quality Monitoring to centralize contact centre quality assurance across its European customer service estate. The deployment was positioned under the Performance and Goal Management,Workforce Management apps category to govern agent evaluation, goal setting and workforce adherence across outsourced operations. The Verint Impact 360 Quality Monitoring implementation focused on core QA capabilities, including call and interaction recording review, evaluation scorecards, agent coaching workflows and performance goal management, together with workforce management features for adherence and scheduling. Verint Impact 360 Quality Monitoring was configured to support standardized scorecards and coaching processes that align quality outcomes with performance objectives across contact centre teams. Operational scope covered voice, email and whitemail communications managed by Webhelp for around 400 Unilever brands, delivered from sites in the UK, France, Germany, Netherlands and Italy. The deployment was integrated into the outsourced service delivery model, instrumenting interaction monitoring and QA workflows for Webhelp agents handling Unilever consumer enquiries across those European sites. Governance was structured with Unilever oversight through its European CEC leadership and day to day operational management by Webhelp, enabling a unified QA framework and cross-site calibration of evaluations. The implementation aligned Verint Impact 360 Quality Monitoring with the outsourced contact centre operating model to standardize performance management and coaching across the contracted European locations.
Unilever UK & Ireland	Manufacturing	128000	$60.7B	United Kingdom	Crown Commercial Service	Crown Flexi	Workforce Management	2021	n/a	In 2021, Unilever UK & Ireland implemented Crown Flexi in its UK Ice Cream manufacturing operations. The Crown Flexi deployment used the time & attendance module within the Workforce Management category to improve payroll accuracy, reduce administrative costs and capture production activity insights. The implementation emphasized time capture and time & attendance processing, including clocking, exception reporting and absence management workflows. Configuration work focused on establishing accurate shift and attendance records to feed payroll processes and to enable labour cost visibility across production lines. Operational scope covered Unilever's UK Ice Cream manufacturing environment, bringing time recording into the Crown Flexi application for shop floor and supervisory teams. The deployment supported business functions in payroll, HR administration and production planning by standardizing attendance data and absence tracking. The case study published in 2021 reports labour cost reductions and improved absence management as outcomes of the Crown Flexi time & attendance implementation, and the solution provided a single source of time data for downstream administrative processes. Governance centered on standardizing attendance capture and exception handling to reduce administrative overhead and improve data quality for payroll and absence management.
	Transportation	103000	$61.6B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Transportation	103000	$61.6B	United States	Calabrio	Calabrio Teleopti WFM	Workforce Management	2019	n/a
	Banking and Financial Services	25954	$63.6B	South Africa	Nice Systems	NICE IEX Workforce Management	Workforce Management	2016	n/a
	Life Sciences	81000	$63.6B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2007	n/a
	Manufacturing	112900	$64.8B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2018	n/a
	Professional Services	791000	$64.9B	Ireland	Nice Systems	NICE IEX Workforce Management	Workforce Management	2011	n/a
	Banking and Financial Services	75100	$65.9B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Banking and Financial Services	75100	$65.9B	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2012	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Unilever UK & Ireland

Manufacturing

128000

$60.7B

United Kingdom

Verint Systems

Verint Impact 360 Quality Monitoring

Performance and Goal Management,Workforce Management

2016

n/a

In 2016, Unilever UK & Ireland implemented Verint Impact 360 Quality Monitoring to centralize contact centre quality assurance across its European customer service estate. The deployment was positioned under the Performance and Goal Management,Workforce Management apps category to govern agent evaluation, goal setting and workforce adherence across outsourced operations. The Verint Impact 360 Quality Monitoring implementation focused on core QA capabilities, including call and interaction recording review, evaluation scorecards, agent coaching workflows and performance goal management, together with workforce management features for adherence and scheduling. Verint Impact 360 Quality Monitoring was configured to support standardized scorecards and coaching processes that align quality outcomes with performance objectives across contact centre teams. Operational scope covered voice, email and whitemail communications managed by Webhelp for around 400 Unilever brands, delivered from sites in the UK, France, Germany, Netherlands and Italy. The deployment was integrated into the outsourced service delivery model, instrumenting interaction monitoring and QA workflows for Webhelp agents handling Unilever consumer enquiries across those European sites. Governance was structured with Unilever oversight through its European CEC leadership and day to day operational management by Webhelp, enabling a unified QA framework and cross-site calibration of evaluations. The implementation aligned Verint Impact 360 Quality Monitoring with the outsourced contact centre operating model to standardize performance management and coaching across the contracted European locations.

Unilever UK & Ireland

Manufacturing

128000

$60.7B

United Kingdom

Crown Commercial Service

Crown Flexi

Workforce Management

2021

n/a

In 2021, Unilever UK & Ireland implemented Crown Flexi in its UK Ice Cream manufacturing operations. The Crown Flexi deployment used the time & attendance module within the Workforce Management category to improve payroll accuracy, reduce administrative costs and capture production activity insights. The implementation emphasized time capture and time & attendance processing, including clocking, exception reporting and absence management workflows. Configuration work focused on establishing accurate shift and attendance records to feed payroll processes and to enable labour cost visibility across production lines. Operational scope covered Unilever's UK Ice Cream manufacturing environment, bringing time recording into the Crown Flexi application for shop floor and supervisory teams. The deployment supported business functions in payroll, HR administration and production planning by standardizing attendance data and absence tracking. The case study published in 2021 reports labour cost reductions and improved absence management as outcomes of the Crown Flexi time & attendance implementation, and the solution provided a single source of time data for downstream administrative processes. Governance centered on standardizing attendance capture and exception handling to reduce administrative overhead and improve data quality for payroll and absence management.