List of Calabrio Teleopti WFM Customers
Calabrio
241 North 5th Avenue | Suite 1200,
Minneapolis, 55401, MN,
United States
Minneapolis, 55401, MN,
United States
1 855-784-2807
Professional Services
770
$220M
Since 2010, our global team of researchers has been studying Calabrio Teleopti WFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calabrio Teleopti WFM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calabrio Teleopti WFM for Workforce Management include: Sysco, a United States based Distribution organisation with 76000 employees and revenues of $78.80 billion, Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Netflix, a United States based Media organisation with 14000 employees and revenues of $39.00 billion, Dish Network, a United States based Communications organisation with 13700 employees and revenues of $15.83 billion, Ecolab, a United States based Manufacturing organisation with 47000 employees and revenues of $12.73 billion and many others.
Contact us if you need a completed and verified list of companies using Calabrio Teleopti WFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The Calabrio Teleopti WFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2017 | n/a | In 2017, 1st Central Insurance deployed Calabrio Teleopti WFM to strengthen its Workforce Management capabilities within HR and people operations. The Calabrio Teleopti WFM deployment coincided with a wider Workday program led by the HR People Process and Systems Manager, incorporating stakeholder engagement and a full process review across the Group. Configuration and functional design emphasized category-aligned capabilities typical of Workforce Management, including forecasting and capacity planning, schedule creation, intraday management, time data consolidation and operational reporting. Implementation activities included loading HR and workforce data, testing and verifying data uploads, and building managerial and executive reporting to support HR and Talent Acquisition strategies. Integrations connected Calabrio Teleopti WFM with core HR systems, explicitly linking workforce data to Workday for personnel and payroll synchronization, and leveraging the Atlas ticketing management system to track support requests and resolutions. Deployment sequencing and technical coordination were managed with Kainos, internal IT and cross-functional implementation teams to align Workday incremental module rollouts with WFM configuration. Governance and operationalization focused on establishing key performance indicators and success criteria, maintaining Risks and Controls documentation on behalf of the Head of HR, and sustaining teams of business analysts and project managers to support ongoing upgrades, reporting and data integrity. Ownership remained within HR People Process and Systems, emphasizing structured workflows for testing, troubleshooting and continuous enhancement of Calabrio Teleopti WFM and the broader HRIS stack. | |
 |
Addison Lee Limited | Transportation | 1600 | $281M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2018 | n/a | In 2018 Addison Lee Limited deployed Calabrio Teleopti WFM to centralize contact center workforce planning and reporting across its UK operations. Calabrio Teleopti WFM is positioned in the Workforce Management category and was applied to turn large volumes of customer, organizational and employee data into actionable insights for both users and management. The implementation emphasized Teleopti WFM Insights as the reporting and analytics layer, using dynamic interactive reporting and visualizations to surface trends and enable dynamic decisions. The deployment combined those reporting capabilities with category aligned Workforce Management workflows such as forecasting, scheduling and intraday adherence monitoring to support operational planning and staff allocation. Architecturally the solution harnessed cloud based Microsoft Power BI as the visualization engine, with Teleopti WFM feeding data into Power BI to produce role specific dashboards and interactive reports. Data flows focused on contact center generated datasets so that supervisors and managers could pivot between employee level and organizational level views without bespoke report builds. Governance centered on shifting reporting ownership toward contact center management and analysts, embedding Insights into routine decision making and operational cadence. The customer account narrative explicitly states Addison Lee have been using Teleopti WFM Insights to improve their reporting and unleash their analytics genius, indicating a move toward centralized analytics driven workforce governance. | |
 |
Adventist Health | Healthcare | 28600 | $6.3B | United States | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2017 | n/a | In 2017, Adventist Health implemented Calabrio Teleopti WFM to centralize Workforce Management for its contact center operations. The initial deployment targeted operational staffing and performance analytics and was executed across four contact centers, while staffing models were created for five contact centers including a new Human Performance contact center. The implementation linked Calabrio Teleopti WFM to enterprise workforce planning objectives and contact center operational goals. Configured functional capabilities emphasized forecasting and capacity planning, schedule generation, intraday adherence and exception handling, and comprehensive reporting for employee metrics and contact center performance. The Calabrio Teleopti WFM implementation produced staffing models and automated scheduling procedures, and it was used to drive ongoing data analysis to determine employee performance and metric targets. Workforce planning and analytical workflows were embedded into routine contact center operations. Operational responsibility spanned workforce planning teams and contact center managers, with a Senior Workforce Management Analyst providing pre-launch staffing recommendations, ongoing consultation, and recommendations for operational changes. Procedures and governance included standardized scheduling rules, reporting cadences, and guidance for metric target setting to align Human Performance objectives with day to day staffing. The deployment emphasized procedural adoption across contact center sites rather than system to system replacement details. Governance and rollout involved establishing procedures for pre-launch staffing, ongoing monitoring, and periodic review of performance dashboards. Reporting created through Calabrio Teleopti WFM was used to identify areas for improvement and to inform operational recommendations. The program explicitly supported efforts to optimize operations and consistently achieve performance targets without providing quantified outcomes in the source material. | |
 |
|
Insurance | 2600 | $835M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2014 | n/a |
|
|
|
|
|
Insurance | 4200 | $3.7B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2014 | n/a |
|
|
|
|
|
Professional Services | 2587 | $81M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2017 | n/a |
|
|
|
|
|
Retail | 3351 | $4.1B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2017 | n/a |
|
|
|
|
|
Professional Services | 2600 | $2.1B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
|
|
|
|
|
Leisure and Hospitality | 16500 | $660M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2014 | n/a |
|
|
|
|
|
Healthcare | 10691 | $530M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2015 | n/a |
|
|
Showing 1 to 10 of 63 entries
Buyer Intent: Companies Evaluating Calabrio Teleopti WFM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Calabrio Teleopti WFM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Calabrio Teleopti WFM for Workforce Management include:
- Securly, a United States based Professional Services organization with 10 Employees
- Tamiami Airport Business Association United States, a United States based Non Profit company with 10 Employees
- Gjensidige, a Norway based Insurance organization with 4001 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Calabrio Teleopti WFM Coverage
Calabrio Teleopti WFM is a Workforce Management solution from Calabrio.
Companies worldwide use Calabrio Teleopti WFM, from small firms to large enterprises across 21+ industries.
Organizations such as Sysco, Delta Air Lines, Netflix, Dish Network and Ecolab are recorded users of
Calabrio Teleopti WFM for Workforce Management.
Companies using Calabrio Teleopti WFM are most concentrated in Distribution, Transportation and Media, with adoption spanning over 21 industries.
Companies using Calabrio Teleopti WFM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Calabrio Teleopti WFM across Americas, EMEA, and APAC.
Companies using Calabrio Teleopti WFM range from small businesses with 0-100 employees - 1.59%, to mid-sized firms with 101-1,000 employees - 17.46%, large organizations with 1,001-10,000 employees - 55.56%, and global enterprises with 10,000+ employees - 25.4%.
Customers of Calabrio Teleopti WFM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Calabrio Teleopti WFM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.