Apps Purchases: 10+ Million Software Purchases

Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?

Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Yorkshire Water	Utilities	2750	$1.6B	United Kingdom	Nintex	Nintex	Process Mining	2020	n/a	In 2020 Yorkshire Water deployed Nintex as part of a Process Mining initiative to capture, automate, and analyze operational workflows across its water and wastewater operations. Yorkshire Water, a UK utility with 2750 employees serving millions of customers, targeted manual, spreadsheet-driven processes that governed leak reporting, field investigations, and compliance documentation. Synergi served as the implementation partner, performing detailed process mapping to identify critical process participants, data flows, and regulatory touchpoints before configuration. The deployment used the Nintex Platform, notably Nintex Workflow Cloud, to build mobile-ready digital forms, automated workflow orchestration, and template-based document generation. Configurations emphasized scalable workflow engines to run thousands of daily transactions and automated population of audit-ready reports. Architecturally the solution aggregated data from disparate backend systems and field devices into orchestrated workflows, enabling end-to-end process visibility consistent with Process Mining objectives. Integrations focused on connecting data flows rather than naming or replacing specific backend applications, so investigators could capture images and investigative data on the road and have it flow back into centralized workflows. Operational coverage targeted field operations, time reporting workflows, and investigative processes across Yorkshire Water’s treatment works and distribution network. Governance and capability building were embedded through a process center of excellence established with Synergi to sustain workflow development, compliance reporting, and continuous improvement. The Nintex Workflow Cloud was called out for resilience and scale, supporting Yorkshire Water’s commitment to improving business processes without bespoke reengineering. Reported outcomes included streamlined data capture, faster document generation for audits, and a strengthened organizational approach to process excellence.
Yorkshire Water	Utilities	2750	$1.6B	United Kingdom	RapidXtra	RapidXtra	Utilities Customer Care and Billing	2013	n/a	In 2013 Yorkshire Water onboarded RapidXtra as a SaaS retail customer billing application to support the Kelda Group, positioning RapidXtra within its Utilities Customer Care and Billing portfolio. RapidXtra was managed as part of a broader SaaS and COTS application estate with explicit emphasis on secure, resilient delivery and provision of third line support. The implementation work focused on standard Utilities Customer Care and Billing capabilities, including customer account management, retail billing and invoicing, payment reconciliation and meter to cash workflows, RapidXtra provided the retail billing and customer profile management functions. Delivery was organized around Agile product practices, with technical leads and business analysts defining minimum viable product scope, prioritizing stories and epics, maintaining the product backlog and setting release plans to ensure acceptance criteria were met and that user acceptance testing could be supported. Operationally RapidXtra was integrated into Yorkshire Waters SaaS support roster alongside other cloud and customer engagement systems, which included Temetra for meter reading, Webchat and Callback for customer interaction and Salmon for treasury functions. The technical lead collaborated with the assigned architect and business analysts to develop interface requirements, document requirements and provide effective handover to IT operations while owning 3rd line support responsibilities for RapidXtra. Governance around the RapidXtra deployment emphasized adherence to technical governance standards, SaaS security controls and clear handover processes to IT operations, the technical lead also provided backlog management, iteration planning and close support to development during elaboration of user stories. Workflow restructuring created tighter alignment between product backlog discipline, acceptance testing and operational support, with technical SMEs engaged across related projects such as SAP S/4 Hana and traffic management interface streams where architectural alignment was required.
	Utilities	2750	$1.6B	United Kingdom	Salmon Software Inc.	Salmon Treasurer	Treasury Management	2013	n/a
	Utilities	2750	$1.6B	United Kingdom	triOpsis	triOpsis	Workforce Management	2009	n/a
	Utilities	2750	$1.6B	United Kingdom	Microsoft	Microsoft Power BI	Analytics and BI	2009	n/a
	Utilities	2750	$1.6B	United Kingdom	SAP	SAP Ariba Supplier Management	Supplier Relationship Management	2019	n/a
	Utilities	2750	$1.6B	United Kingdom	SAP	SAP Business Planning and Consolidation	EPM	2020	n/a
	Utilities	2750	$1.6B	United Kingdom	Avaya	Avaya Aura Contact Center	Call Center	2016	n/a
	Utilities	2750	$1.6B	United Kingdom	eGain Corporation	eGain Knowledge Hub	Analytics and BI	2021	n/a
	Utilities	2750	$1.6B	United Kingdom	Cisco Systems	Cisco VoIP	PBX, VoiP and Phone Systems	2019	n/a

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