Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Communications
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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BT Global Services | Communications | 102037 | $29.0B | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a | In 2014, BT Global Services deployed Enghouse Interactive Contact Center Enterprise as a global cloud contact centre solution. The Enghouse Interactive Contact Center Enterprise implementation served as BT's Call Center platform for hosted multimedia contact handling across voice, web and other multimedia channels. The deployment used a hosted multimedia architecture that required no onsite hardware, enabling provisioning in weeks and scaling in days, while a predictable pay as you go commercial model reduced capital expenditure. Four interconnected hosting locations in London, New York, Hong Kong and Dublin provided the core footprint, supplemented by access gateways in Latin America and South Africa to extend geographic reach and resilience. BT operated the service as either a standalone managed contact centre or as an overlay to existing contact centre infrastructure, providing comprehensive facilities for internet connected virtual agents to work anywhere in the world. Functional capabilities aligned to Call Center operations included multimedia routing, hosted agent desktop functionality and centralized tenancy management with geographically distributed failover. Operational coverage included multiple BT divisions and external enterprise customers such as GlaxoSmithKline, Fiat Group Capital, Standard Life and Nuffield Health, reflecting use across corporate customer service and contact centre functions. Governance emphasized global reach and resilience through distributed hosting, and the Enghouse Interactive Cloud based approach prioritized rapid time to market and scalable virtual agent operations. | |
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Telus | Communications | 106800 | $14.5B | Canada | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a | ||
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Communications | 10500 | $8.5B | France | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2014 | x |
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Communications | 12000 | $4.2B | United States | Matrix42 | Matrix42 Workspace Management | Digital Workspace | 2014 | n/a |
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Communications | 2000 | $2.2B | Switzerland | Medallia | Medallia Experience Cloud | Customer Experience | 2014 | n/a |
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Communications | 1880 | $1.2B | United States | Palo Alto Networks | Palo Alto Networks TRAPS | Endpoint Detection and Response (EDR) | 2014 | n/a |
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Communications | 1000 | $300M | United Kingdom | Oracle | Oracle NetSuite ERP | ERP Financial | 2014 | n/a |
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Communications | 200 | $35M | United States | Oracle | Oracle NetSuite ERP | ERP Financial | 2014 | n/a |
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Communications | 60 | $6M | United States | Oracle | Oracle NetSuite CRM | CRM | 2014 | n/a |
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Communications | 60 | $6M | United States | Oracle | Oracle NetSuite ERP | ERP Financial | 2014 | n/a |
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