Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Quality Management | Workforce Management | 2025 | n/a | In 2025, National Grid USA implemented NICE Quality Management as a component of a wider NICE CXone Mpower deployment to modernize contact center operations. The program explicitly targeted Workforce Management and quality and analytics capabilities to support approximately 2,100 agents across New York and Massachusetts, aligning the NICE Quality Management application with contact center workforce and quality functions. The implementation bundled NICE Quality Management with Workforce Management IEX, Interaction Analytics, Recording, Employee Engagement Manager, and Interaction Hub, configured to automate scheduling, quality evaluations, and historical playback workflows. Workforce Management handled complex union-based scheduling, including automated shift bidding and seniority rules, while Employee Engagement Manager provided intraday automation for pre-approved time-off, swaps, and voluntary hours. Interaction Analytics and Enlighten AI for CSAT were configured for automated intent and outcome detection, feeding automated evaluations and analytic Workspaces for team-level trending. Architecturally the deployment moved to the CXone Mpower cloud, unifying 30 million legacy interactions migrated from Calabrio into Interactions Hub for consolidated playback and storage. The implementation preserved multi-ACD support, integrating with the incumbent Cisco ACD during a phased transition and exposing open APIs for custom reporting through Power BI. AutoDiscovery and analytic Workspaces were enabled to operationalize interaction data for business teams, and the migration emphasized increased system stability and reliability in cloud operations. Governance and rollout followed a phased migration strategy led by NICE migration teams with ongoing engagement from Value Realization Services VRS, which acted as advisor and enabler across configuration, adoption coaching, and process improvements. Adoption activities drove tool utilization from an estimated 50 percent to 80 to 90 percent through targeted enablement, and governance included compliance assurance, real-time monitoring, and continual optimization of scheduling and quality workflows. Outcomes called out in the program included a 10 percent reduction in overtime, a 25 percent improvement in operational efficiencies, a greater than 40 percent increase in analytical efficiency, and a 10 percent reduction in overstaffing. National Grid also reported improved uptime and reduced platform maintenance as part of the cloud migration to CXone Mpower. | |
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Hoyts | Leisure and Hospitality | 3000 | $650M | Australia | Dayforce | Ceridian Dayforce Workforce Management | Workforce Management | 2025 | Magnisol | In 2025, Hoyts implemented Ceridian Dayforce Workforce Management to consolidate payroll, time and attendance, and core HR processes under a single Workforce Management platform. The Ceridian Dayforce Workforce Management deployment targets payroll, timekeeping, and HR business functions to centralize day-to-day workforce operations for Hoyts's approximately 3,000 employees in Australia and to support Australian and New Zealand payroll and compliance requirements. The implementation scope covers configuration of payroll, time and attendance, and HR modules, with internal module champions appointed across functions to own configuration and testing. A 12 month fixed-term HRIS Implementation Specialist role was established to act as the internal lead and subject matter expert, coordinating configuration, automation of standard workforce workflows, data cleansing, migration, and validation activities. Magnisol is engaged as the consulting implementation partner alongside Dayforce and internal stakeholders to coordinate project delivery, testing cycles, and cutover planning. The project is organized around core people systems integration and operational coverage for HR, payroll administration, and rostered workforce scheduling, with cross-functional stakeholder engagement from people and operations teams. Project governance emphasizes documented decisions, change control, and issue tracking, supported by structured training, communication, and post-go-live support plans to drive adoption. Governance artifacts include migration validation records, configuration documentation, and a managed handover to support and payroll operations teams following go-live. | |
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Professional Services | 40000 | $28.0B | Netherlands | Shiftboard, a UKG Company | Shiftboard | Workforce Scheduling | 2025 | n/a |
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Transportation | 2861 | $850M | Japan | F&M Co | Office Station Labor | Workforce Management | 2025 | n/a |
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Construction and Real Estate | 100 | $10M | Australia | Red Rock Australia | Red Rock Rapid Crews | Workforce Management | 2025 | n/a |
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Communications | 400 | $100M | Ireland | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
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Insurance | 1200 | $150M | United States | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
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Insurance | 310 | $30M | South Africa | Scorebuddy | Scorebuddy Call Center Quality Assurance | Workforce Management | 2025 | n/a |
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Leisure and Hospitality | 2000 | $318M | Australia | ReadyTech | Ready Workforce | Workforce Management | 2025 | n/a |
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Automotive | 350 | $120M | Australia | ReadyTech | Ready Workforce | Workforce Management | 2025 | n/a |
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