Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
The Royal Borough Of Windsor And Maidenhead Council | Government | 600 | $126M | United Kingdom | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | 2020 | VoiceFoundry | In 2020, The Royal Borough of Windsor and Maidenhead implemented Genesys Workforce Optimisation Solutions as part of an accelerated program to maintain citizen services after government orders required staff to work from home. VoiceFoundry designed and deployed Amazon Connect and Contact Lens to create a cloud contact center platform that enabled the council to continue supporting vulnerable residents who could not leave their homes. The Genesys Workforce Optimisation Solutions deployment was positioned to deliver core Workforce Management,Employee Engagement capabilities such as agent scheduling, forecasting, adherence monitoring and quality management aligned with contact center operations. The broader implementation included configurable hours of operation, skills-based routing, IVR improvements, agent and supervisor training workflows, and provision of a softphone to eliminate the need for dedicated desk phones. Operationally the program addressed continuity for the council contact center, enabling over 200 council staff and volunteers to support approximately 3,000 shielded residents across Windsor and Maidenhead. The technical design replaced an on-premise Siemens platform with a cloud-native Amazon Connect and Contact Lens environment delivered by VoiceFoundry, and work-from-home flexibility was a primary operational requirement. Governance and rollout were executed as an emergency rapid-migration initiative, VoiceFoundry completing migration and training within 10 days to operationalize remote agents. The implementation emphasized skills-based routing, supervisor coaching and contact recording and analytics through Contact Lens, supporting both Workforce Management,Employee Engagement objectives and day-to-day case handling for vulnerable residents. | |
 |
Findel | Retail | 2700 | $702M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2020 | n/a | In 2020 Findel implemented Avaya Aura Workforce Optimization as a core component of a cloud contact centre rollout to sustain customer service during the COVID‑19 outbreak, using the Workforce Management category to drive agent scheduling and performance oversight. The implementation was part of a broader move to a cloud telephony stack hosted on the IPI Cloud, with a temporary Genesys Rapid Response business continuity overlay enabling full homeworking in a matter of days while the long term Avaya-based solution was completed. The deployment combined Avaya Contact Centre Select telephony with Avaya Aura Workforce Optimization for call recording, quality management, monitoring and actionable agent insights, and Calabrio Workforce Management for adherence, scheduling and shift self-service. Avaya Aura Workforce Optimization was configured to surface timely quality metrics and to support scorecards and calibration workflows, while Calabrio provided the operational scheduling engine that let agents request shift changes and book holidays from home. Integrations were implemented between the Avaya IP Office telephony layer, Avaya Aura Workforce Optimization, Calabrio Workforce Management and IPI in-house tools, including the Show Me interactive wallboard and the Pause & Resume secure payment solution. The solution enabled outbound campaign management and blended contact handling across multiple work types, and it was applied across Findel Education’s contact centre agent population as the operational scope. Governance and process changes centered on quality assurance and workforce adherence, with new monitoring and calibration routines introduced to support remote work. Scheduling and adherence workflows were restructured to allow more flexible homeworking patterns, and secure payment handling processes were formalized via the Pause & Resume tool to maintain compliance for homeworkers. The long term Avaya-based cloud solution went live in its entirety in early 2021, and Findel maintained customer service continuity with phone lines closed for only a couple of days during the transition. Explicit outcomes reported include continued high customer engagement through outbound campaigns, adoption of blended contact management to improve productivity and SLAs, improved after call time and employee voice results, a Trustpilot score of 4.8 for Hope Education and NPS consistently above 80 for the business. | |
 |
|
Retail | 2700 | $702M | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
|
|
|
|
|
Utilities | 5960 | $1.8B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
|
|
|
|
|
Banking and Financial Services | 3700 | $1.6B | United Kingdom | Assembled | Assembled | Workforce Management | 2020 | n/a |
|
|
|
|
|
Banking and Financial Services | 3700 | $1.6B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a |
|
|
|
|
|
Transportation | 30000 | $1.8B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
|
|
|
|
|
Transportation | 2100 | $1.7B | United Kingdom | Calabrio | Calabrio Teleopti WFM | Workforce Management | 2020 | n/a |
|
|
|
|
|
Non Profit | 400 | $70M | United States | Planio | Planio | Task Management | 2020 | n/a |
|
|
|
|
|
Communications | 3583 | $550M | Bangladesh | Oracle | Oracle Cloud HCM Workforce Management | Workforce Management | 2020 | n/a |
|
|