Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Priceline	Professional Services	1930	$820M	United States	Uniphore	Uniphore U-Assist	Task Management,Employee Experience	2020	n/a	In 2020, Priceline deployed Uniphore U-Assist to support contact center operations, targeting Task Management,Employee Experience workflows during pandemic-driven call volume spikes. The implementation focused on the customer service and CRM workflow layer, with the explicit aim of improving agent consistency and reducing handling effort across North America. The deployment centered on Uniphore U-Assist capabilities, principally real-time agent guidance and after-call automation, which were configured to deliver scripted prompts and automated post-call tasks. Uniphore U-Assist was used to surface next-best actions and guidance to agents during live interactions, and to automate routine after-call processing consistent with Task Management,Employee Experience functional patterns. Operational coverage included customer service teams and contact center agents across Priceline operations in North America, with the system embedded into agent desktops to influence live handling and post-call workflows. The implementation touched CRM-adjacent processes and agent scripting workflows, aligning agent experience tooling with operational customer service functions. Rollout was executed to address high-volume COVID-era call spikes, emphasizing rapid adoption and operational consistency rather than a multi-phase enterprise transformation. According to the vendor, the deployment delivered measurable reductions in average handle time and produced thousands of automated guided interactions per year, reflecting the system s role in standardizing agent execution and automating repetitive tasks.
Indore Management Association India	Non Profit	25	$1M	India	Sixth Sense IT Solution	Workforce Sense	Workforce Management	2020	n/a	In 2020 Indore Management Association India implemented Workforce Sense, a Workforce Management application. Sixth Sense IT Solution cites Indore Management Association India as a customer, and based on the vendor's event and campus management portfolio the deployment is inferred to have targeted HR and event staffing functions in Indore India. Workforce Sense was configured to support event staffing, scheduling and attendance tracking, aligning with standard Workforce Management capabilities such as rostering, shift assignment and time capture for short term events and association activities. Configuration emphasis described by the vendor context points to staff allocation and scheduling workflows used to coordinate volunteers and temporary event staff for local association events. The operational scope covered HR and event staffing areas for the Indore site, serving the 25 employee non profit and associated event personnel, with rollout and governance coordinated between Sixth Sense IT Solution and the association's HR or event coordinators. Sixth Sense IT Solution has not published specific outcome metrics or quantified benefits for this engagement, so no performance or cost claims are reported.
	Leisure and Hospitality	25	$4M	United States	7shifts	7shifts Task Management	Task Management	2020	n/a
	Manufacturing	3600	$3.2B	United States	AVEVA Group	AVEVA Work Tasks	Task Management	2020	n/a
	Oil, Gas and Chemicals	2829	$600M	Thailand	AVEVA Group	AVEVA Work Tasks	Task Management	2020	REPCO NEX Industrial Solutions
	Transportation	250	$60M	United Kingdom	Content Guru	Content Guru storm WFM	Workforce Management	2020	n/a
	Government	8075	$2.8B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2020	n/a
	Government	3400	$682M	United States	UKG	UKG Workforce Central TeleStaff (ex Kronos TeleStaff)	Workforce Management	2020	n/a
	Government	1342	$192M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2020	n/a
	Consumer Packaged Goods	275000	$102.8B	Switzerland	Genesys	Genesys Workforce Management Task Management	Task Management	2020	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Priceline

Professional Services

1930

$820M

United States

Uniphore

Uniphore U-Assist

Task Management,Employee Experience

2020

n/a

In 2020, Priceline deployed Uniphore U-Assist to support contact center operations, targeting Task Management,Employee Experience workflows during pandemic-driven call volume spikes. The implementation focused on the customer service and CRM workflow layer, with the explicit aim of improving agent consistency and reducing handling effort across North America. The deployment centered on Uniphore U-Assist capabilities, principally real-time agent guidance and after-call automation, which were configured to deliver scripted prompts and automated post-call tasks. Uniphore U-Assist was used to surface next-best actions and guidance to agents during live interactions, and to automate routine after-call processing consistent with Task Management,Employee Experience functional patterns. Operational coverage included customer service teams and contact center agents across Priceline operations in North America, with the system embedded into agent desktops to influence live handling and post-call workflows. The implementation touched CRM-adjacent processes and agent scripting workflows, aligning agent experience tooling with operational customer service functions. Rollout was executed to address high-volume COVID-era call spikes, emphasizing rapid adoption and operational consistency rather than a multi-phase enterprise transformation. According to the vendor, the deployment delivered measurable reductions in average handle time and produced thousands of automated guided interactions per year, reflecting the system s role in standardizing agent execution and automating repetitive tasks.

Indore Management Association India

Non Profit

$1M

India

Sixth Sense IT Solution

Workforce Sense

Workforce Management

2020

n/a

In 2020 Indore Management Association India implemented Workforce Sense, a Workforce Management application. Sixth Sense IT Solution cites Indore Management Association India as a customer, and based on the vendor's event and campus management portfolio the deployment is inferred to have targeted HR and event staffing functions in Indore India. Workforce Sense was configured to support event staffing, scheduling and attendance tracking, aligning with standard Workforce Management capabilities such as rostering, shift assignment and time capture for short term events and association activities. Configuration emphasis described by the vendor context points to staff allocation and scheduling workflows used to coordinate volunteers and temporary event staff for local association events. The operational scope covered HR and event staffing areas for the Indore site, serving the 25 employee non profit and associated event personnel, with rollout and governance coordinated between Sixth Sense IT Solution and the association's HR or event coordinators. Sixth Sense IT Solution has not published specific outcome metrics or quantified benefits for this engagement, so no performance or cost claims are reported.