Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Company Nurse	Healthcare	10	$1M	United States	Genesys	Genesys Workforce Optimisation Solutions	Workforce Management,Employee Engagement	2019	Brightmetrics	In 2019 Company Nurse implemented Genesys Workforce Optimisation Solutions as part of a Genesys Cloud deployment to deliver an omnichannel contact center and workforce engagement capability for workplace-injury triage and occupational-health services, aligned with Workforce Management,Employee Engagement. The implementation positioned Genesys Workforce Optimisation Solutions as the central workforce management and employee engagement layer supporting case intake, triage routing and contact handling across the organization. The implementation configured Genesys Cloud WEM modules to support forecasting, scheduling, adherence monitoring and performance management, using standard workforce management workflows to plan shifts and automate schedule assignments. Configuration emphasized agent scheduling hygiene, real-time adherence tracking and supervisor scorecards to support occupational-health contact center operations. Genesys Cloud was integrated with Brightmetrics for workforce analytics and reporting, Brightmetrics acting as the integration partner for WEM analytics consolidation. The solution delivered omnichannel routing and contact center telemetry to the WEM layer, enabling unified visibility across voice and digital channels for US operations. Operational governance was adjusted to centralize schedule adherence monitoring and analytics-driven supervision within the contact center and occupational-health teams. Company Nurse realized a 269% ROI and reported lower handle times and improved schedule adherence across US operations as explicit outcomes of the deployment.
Drexel University	Education	6471	$1.1B	United States	BlackLine	BlackLine Task Management	Task Management	2019	n/a	In 2019, Drexel University implemented BlackLine Task Management to centralize month-end close activities in its finance organization. The deployment targeted the education finance function in the United States and sought to consolidate processes that had been handled across multiple shared sites and spreadsheets. BlackLine Task Management was provisioned on July 1, 2019, with reconciliation workflows and task orchestration configured to support month-end close checklists and control points. Reconciliations went live on August 1, 2019, after configuration of completion tracking, assignment routing, and automated reminders to standardize cadence and accountability. The implementation emphasized Task Management capabilities, including structured reconciliation tasks, sequenced checklists, role-based assignments, and status reporting to enforce close controls. The university subsequently began implementing BlackLine Transaction Matching to further automate transaction-level work and extend automation from task orchestration into matching processes. Governance shifted to centralized ownership of close tasks within the finance organization and followed a staged July to August 2019 rollout to transition teams off decentralized spreadsheets. Reconciliation completion rates improved from 74% to 92% after go live, and the deployment established a foundation for additional BlackLine automation.
	Government	8100	$1.1B	United Kingdom	Crown Computing	Crown Duty Management System for Policing	Workforce Management	2019	n/a
	Government	11700	$1.1B	United Kingdom	Crown Computing	Crown Duty Management System for Policing	Workforce Management	2019	n/a
	Leisure and Hospitality	830	$664M	United Kingdom	PARiM Workforce Software	PARiM Workforce Platform	Workforce Management	2019	n/a
	Transportation	300	$50M	Germany	Leapsome	Leapsome People Enablement Platform	Workforce Management	2019	n/a
	Leisure and Hospitality	300	$49M	United Kingdom	PARiM Workforce Software	PARiM Workforce Platform	Workforce Management	2019	n/a
	Professional Services	1200	$27M	United Kingdom	PARiM Workforce Software	PARiM Workforce Platform	Workforce Management	2019	n/a
	Non Profit	400	$26M	Australia	ReadyTech	Ready Workforce	Workforce Management	2019	n/a
	Healthcare	733	$55M	Australia	Skedulo	Skedulo Workforce Management	Workforce Management	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Company Nurse

Healthcare

$1M

United States

Genesys

Genesys Workforce Optimisation Solutions

Workforce Management,Employee Engagement

2019

Brightmetrics

In 2019 Company Nurse implemented Genesys Workforce Optimisation Solutions as part of a Genesys Cloud deployment to deliver an omnichannel contact center and workforce engagement capability for workplace-injury triage and occupational-health services, aligned with Workforce Management,Employee Engagement. The implementation positioned Genesys Workforce Optimisation Solutions as the central workforce management and employee engagement layer supporting case intake, triage routing and contact handling across the organization. The implementation configured Genesys Cloud WEM modules to support forecasting, scheduling, adherence monitoring and performance management, using standard workforce management workflows to plan shifts and automate schedule assignments. Configuration emphasized agent scheduling hygiene, real-time adherence tracking and supervisor scorecards to support occupational-health contact center operations. Genesys Cloud was integrated with Brightmetrics for workforce analytics and reporting, Brightmetrics acting as the integration partner for WEM analytics consolidation. The solution delivered omnichannel routing and contact center telemetry to the WEM layer, enabling unified visibility across voice and digital channels for US operations. Operational governance was adjusted to centralize schedule adherence monitoring and analytics-driven supervision within the contact center and occupational-health teams. Company Nurse realized a 269% ROI and reported lower handle times and improved schedule adherence across US operations as explicit outcomes of the deployment.

Drexel University

Education

6471

$1.1B

United States

BlackLine

BlackLine Task Management

Task Management

2019

n/a

In 2019, Drexel University implemented BlackLine Task Management to centralize month-end close activities in its finance organization. The deployment targeted the education finance function in the United States and sought to consolidate processes that had been handled across multiple shared sites and spreadsheets. BlackLine Task Management was provisioned on July 1, 2019, with reconciliation workflows and task orchestration configured to support month-end close checklists and control points. Reconciliations went live on August 1, 2019, after configuration of completion tracking, assignment routing, and automated reminders to standardize cadence and accountability. The implementation emphasized Task Management capabilities, including structured reconciliation tasks, sequenced checklists, role-based assignments, and status reporting to enforce close controls. The university subsequently began implementing BlackLine Transaction Matching to further automate transaction-level work and extend automation from task orchestration into matching processes. Governance shifted to centralized ownership of close tasks within the finance organization and followed a staged July to August 2019 rollout to transition teams off decentralized spreadsheets. Reconciliation completion rates improved from 74% to 92% after go live, and the deployment established a foundation for additional BlackLine automation.