Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Verint Systems | Verint Work Manager | Workforce Management | 2019 | n/a | In 2019, Capita deployed Verint Work Manager in a Workforce Management initiative to support a back office transformation for a major UK life and pensions client. The implementation focused on consolidating thousands of fragmented processes into a smaller set of end to end workflows to accelerate SLA turnaround and improve Net Promoter Score. Verint Work Manager was configured to provide workflow orchestration, case and task management, SLA tracking, rules based routing, and workload allocation across back office teams, reflecting capabilities typical of Workforce Management applications. Configuration emphasized end to end process standardization and queue based work distribution to reduce handoffs and simplify operational execution. Operational coverage was centered on Capita delivery teams supporting the life and pensions account, with implementation work completed largely prior to the COVID 19 pandemic according to vendor materials. Verint materials and a Capita Verint webinar document turnaround reductions from approximately 35 days to under 3 days and describe substantial NPS improvements, outcomes attributed to the Verint Work Manager deployment and the consolidated workflow architecture. | |
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Company Nurse | Healthcare | 10 | $1M | United States | Genesys | Genesys Workforce Optimisation Solutions | Workforce Management,Employee Engagement | 2019 | Brightmetrics | In 2019 Company Nurse implemented Genesys Workforce Optimisation Solutions as part of a Genesys Cloud deployment to deliver an omnichannel contact center and workforce engagement capability for workplace-injury triage and occupational-health services, aligned with Workforce Management,Employee Engagement. The implementation positioned Genesys Workforce Optimisation Solutions as the central workforce management and employee engagement layer supporting case intake, triage routing and contact handling across the organization. The implementation configured Genesys Cloud WEM modules to support forecasting, scheduling, adherence monitoring and performance management, using standard workforce management workflows to plan shifts and automate schedule assignments. Configuration emphasized agent scheduling hygiene, real-time adherence tracking and supervisor scorecards to support occupational-health contact center operations. Genesys Cloud was integrated with Brightmetrics for workforce analytics and reporting, Brightmetrics acting as the integration partner for WEM analytics consolidation. The solution delivered omnichannel routing and contact center telemetry to the WEM layer, enabling unified visibility across voice and digital channels for US operations. Operational governance was adjusted to centralize schedule adherence monitoring and analytics-driven supervision within the contact center and occupational-health teams. Company Nurse realized a 269% ROI and reported lower handle times and improved schedule adherence across US operations as explicit outcomes of the deployment. | |
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Education | 6471 | $1.1B | United States | BlackLine | BlackLine Task Management | Task Management | 2019 | n/a |
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Government | 8100 | $1.1B | United Kingdom | Crown Computing | Crown Duty Management System for Policing | Workforce Management | 2019 | n/a |
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Government | 11700 | $1.1B | United Kingdom | Crown Computing | Crown Duty Management System for Policing | Workforce Management | 2019 | n/a |
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Leisure and Hospitality | 830 | $664M | United Kingdom | PARiM Workforce Software | PARiM Workforce Platform | Workforce Management | 2019 | n/a |
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Transportation | 300 | $50M | Germany | Leapsome | Leapsome People Enablement Platform | Workforce Management | 2019 | n/a |
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Leisure and Hospitality | 300 | $49M | United Kingdom | PARiM Workforce Software | PARiM Workforce Platform | Workforce Management | 2019 | n/a |
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Professional Services | 1200 | $27M | United Kingdom | PARiM Workforce Software | PARiM Workforce Platform | Workforce Management | 2019 | n/a |
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Non Profit | 400 | $26M | Australia | ReadyTech | Ready Workforce | Workforce Management | 2019 | n/a |
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