Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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Club Med Japan | Leisure and Hospitality | 66 | $7M | Japan | Human Technologies | King of Time | Workforce Management | 2018 | n/a |
In 2018 Club Med Co., Ltd. implemented King of Time as its Workforce Management application to centralize personnel and labor processes for its Japan operations. The deployment targeted about 60 users and was focused on head office management of staff who support two resorts in Hokkaido and Okinawa, aligning King of Time with core HR and attendance functions.
The implementation emphasized standard Workforce Management capabilities, including time and attendance capture, shift scheduling, leave and absence management, and approval workflow configuration. King of Time was configured to support mobile and terminal-based clocking, configurable attendance rules, and exportable payroll data feeds to streamline payroll handoff, reflecting typical Workforce Management functional workflows.
Operational rollout was conducted at the head office, with day to day coverage extending to resort staff oversight, and governance driven by the head office personnel team. Club Med’s HR lead Ms Takami worked closely with vendor Human Technologies support staff, notably Ms Sekikawa, using intensive communication and hands on support to configure policies, train users, and transition processes into steady state operation.
The project narrative stresses a collaborative implementation model, described by Club Med as a two legged race with vendor support, which enabled the organization to start full scale operation at the head office. King of Time now serves as Club Med Co., Ltd. King of Time Workforce Management solution for personnel and labor administration in Japan.
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AEGON UK | Insurance | 2136 | $717M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
In 2018, AEGON UK implemented Verint Workforce Management to address chronic back office planning and workflow prioritization issues within its UK customer service and operations environment. The deployment targeted back office functions that support 1.87 million UK policyholders, encompassing roughly 900 staff in the support organization and handling up to one million inbound calls and 1.7 million back office transactions across 27,000 schemes each year. This implementation sits alongside an existing Verint call center footprint and extends workforce planning capabilities into transactional and processing teams.
The Verint Workforce Management deployment focused on capacity planning, forecasting, resource planning, and workload prioritization to create a customer-driven workflow. Configuration emphasized consistent capacity planning across departments, demand versus capacity views, and skill coverage optimization to enable work allocation based on customer priority rather than isolated KPIs. The solution provided automated data ingestion and scheduling algorithms typical of Workforce Management platforms to move teams away from siloed operations toward shared resource pools and flexible staffing.
Integrations included a seamless connection to the PEGA back office workflow through standard interfaces and automated data file transfer of queue information, agent volume, and other operational data. Verint Workforce Management integrated operational demand signals with schedule and forecasting engines, allowing planners to surface gaps in coverage and align skills to demand. The operational scope covered multiple back office departments rather than a single team, creating a unified planning layer across the UK support organization.
Governance changes centered on shifting workflow prioritization from individual team KPIs to a holistic, customer-priority model, and on formalizing capacity planning processes that were previously absent. Resource Planning at AEGON introduced centralized planning practices and shared workflows to reduce resource contention and improve turnaround times. The deployment reinforced routine review cycles using integrated demand data to drive schedule adjustments and cross-team resource sharing.
The program delivered stated business outcomes including increases in Net Promoter Score and reductions in operational costs, and it enabled improvements in customer experience and turnaround times by aligning resource allocation to customer-driven priorities. Verint Workforce Management provided the structural planning and integration capabilities AEGON required to move from reactive, siloed operations to coordinated back office workforce management.
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
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Government | 4566 | $976M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
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Insurance | 1579 | $160M | United Kingdom | OpenText | OpenText Qfiniti | Workforce Management | 2018 | n/a |
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Retail | 65000 | $14.5B | United Kingdom | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2018 | n/a |
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Manufacturing | 29388 | $4.7B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2018 | n/a |
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Manufacturing | 28 | $2M | United Kingdom | Planio | Planio | Task Management | 2018 | n/a |
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Professional Services | 30 | $2M | United Kingdom | Planio | Planio | Task Management | 2018 | n/a |
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Manufacturing | 11 | $72M | United Kingdom | Planio | Planio | Task Management | 2018 | n/a |
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