Amstelveen, 1186 DS,
Netherlands
KPMG
KPMG, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. KPMG collaboration with software players such as Microsoft, Oracle and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2020 | ||
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2020 | ||
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 Customer Insights | Customer Data Platform | 2020 | In 2020, Australia Pacific Airports implemented Microsoft Dynamics 365 Customer Insights as a core Customer Data Platform to harmonize customer and marketing data across Melbourne Airport and Launceston Airport. The Microsoft Dynamics 365 Customer Insights deployment formed part of a broader Dynamics 365 platform rollout that also included Finance, Customer Service, Sales, Field Service, Supply Chain Management, and the Asset Management Add-in. Implementation context and scope focused on a cloud-based, centralized data environment to replace fragmented on-premises applications and disparate marketing lists, with a specific migration of more than two million marketing contacts. The deployment targeted passenger and tenant facing functions across Melbourne Airport and Launceston Airport, aligning marketing, operations, property management, and asset teams on a single data source to support everyday passenger journeys and commercial activities. Modules and configuration work centered on Microsoft Dynamics 365 Customer Insights for unified customer profiles and journey orchestration, Dynamics 365 Field Service and Asset Management for work order and preventative maintenance orchestration, and Finance for integrated invoicing and procurement workflows. The team performed deduplication and data harmonization, built automated marketing journeys and email templates, and configured prioritized work order routing so operational fixes such as runway or critical asset repairs are triaged ahead of routine maintenance. Integrations and architecture included dual-write synchronization and global address book capabilities to unify party data across the Dynamics 365 platform, and explicit integrations with Oracle Primavera for project operations, IBM Maximo for enterprise asset considerations, Salesforce for historical marketing data, and Flex Property for leasing workflows. KPMG was engaged as the SI VAR on the program, and the internal team established an ongoing partnership with Microsoft account management and the FastTrack team to stabilize architecture, data mapping, and post-implementation support. Governance and rollout followed a four-part deployment schedule executed from August 2021 through October 2022, with systems running in production from November 2022. Early project challenges prompted a governance reset and focused change management, with APAC adapting processes to product capabilities to improve adoption among hundreds of contract and operational users. Explicitly stated outcomes include automated preventative maintenance schedules covering 50,000 physical assets, centralized procurement and inventory visibility, marketing-driven revenue of 4.5 million Australian dollars since May of the reported period, faster response to urgent customer issues now addressed within 24 hours, and a simplified IT estate with regular security updates from Microsoft and continued roadmap work including real-time journeys for parking bookings and further Finance integrations. | |
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Transportation | 405 | $800M | Australia | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2020 |
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Consumer Packaged Goods | 500 | $50M | Australia | Oracle | Oracle Cloud SCM | Supply Chain Management | 2021 |
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Consumer Packaged Goods | 500 | $50M | Australia | Oracle | Oracle Cloud HCM | Core HR | 2021 |
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Consumer Packaged Goods | 500 | $50M | Australia | Oracle | Oracle Cloud ERP | ERP Financial | 2021 |
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Manufacturing | 565 | $139M | India | Oracle | Oracle E-Business Suite - SCM Module | Supply Chain Management | 2013 |
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Oil, Gas and Chemicals | 600 | $1.0B | Australia | SAP | SAP S/4 HANA - Procurement Module | Procurement | 2023 |
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Oil, Gas and Chemicals | 600 | $1.0B | Australia | SAP | SAP S/4 HANA | ERP Financial | 2023 |
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Buyer Intent: Companies Evaluating KPMG Services
- Rek, a United States based Professional Services organization with 10 Employees
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