Orange, CA, 92672-4354,
United States
Ambit Software
Ambit Software, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ambit Software collaboration with software players such as SugarCRM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Ambit Software | SugarCRM | Sugar Serve | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Super General Company | Distribution | 200 | $48M | United Arab Emirates | SugarCRM | Sugar Serve | Customer Support | 2022 |
In 2022 Super General Company, part of the Albatha Group, implemented Sugar Serve as its Customer Support application to digitise field service and repair workflows across the United Arab Emirates. The project engaged Ambit Software to deliver a field service add-on that extended Sugar Serve for mobile technician workflows and onsite repairs.
Implementation emphasized core Customer Support capabilities including case management, field service scheduling and dispatch, technician mobile access, and repair lifecycle tracking, configured to support distributed service teams and parts visibility. Ambit Software’s field service add-on was used to orchestrate work orders, onsite checklists and status updates within Sugar Serve.
Sugar Serve was integrated with a legacy ERP to provide end-to-end visibility between service cases and backend parts and billing records, enabling case to invoice traceability. Operational coverage spanned technicians and service managers across the UAE, impacting service operations and customer support workflows.
Post-implementation Super General reports significantly fewer open calls, faster case closures and improved transparency for technicians and managers. Governance moved toward centralized case visibility and coordinated dispatch workflows managed through Sugar Serve and the Ambit field service extension.
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Buyer Intent: Companies Evaluating Ambit Software Services
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