Arrow Voice & Data
Level 6,66 Clarence Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 3 0073-7020
Professional Services
Arrow Voice & Data
List of Software Implementations where Arrow Voice & Data is Reseller or System Integrator
Arrow Voice & Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Arrow Voice & Data collaboration with software players such as 8x8, Inc. empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Arrow Voice & Data is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Arrow Voice & Data | 8x8, Inc. | 8x8 Unified Communications as a Service | Collaboration | Collaboration |
| Arrow Voice & Data | 8x8, Inc. | 8x8 Contact Center | Call Center | CRM |
List of Software Implementations where Arrow Voice & Data is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Linkly | Professional Services | 100 | $10M | Australia | 8x8, Inc. | 8x8 Unified Communications as a Service | Collaboration | 2021 |
In 2021 Linkly deployed 8x8 Unified Communications as a Service to support a rapid shift to hybrid work and to centralize voice, meetings, collaboration, and contact centre capabilities. Apps Category:
The implementation delivered a one‑platform configuration of 8x8 cloud communications together with 8x8 contact centre, configured to provide cloud telephony, web and video meetings, team collaboration, and CCaaS agent routing. Managed IT support from Arrow Voice & Data was engaged to expand IT infrastructure and oversee installation, training, and ongoing maintenance, while 24/7 Australia based customer support was included to sustain operations. The deployment emphasized feature-rich functionality for agent productivity, unified client and staff communications, and simplified staff on-boarding into telephony and contact centre workflows.
Architecturally the solution centralized phone services and contact centre routing in the cloud, enabling persistent SIP trunking and cloud-hosted session management for remote and office-based staff. The 8x8 Unified Communications as a Service instance was instrumented to produce customizable reports and dashboards for agent KPIs and customer interaction analytics, supporting workforce management and customer service insights without requiring on-premises PBX hardware. Integrations were limited to the managed IT scope provided by Arrow, with installation and training delivered to align the platform to Linkly operations.
Governance and rollout were managed through Arrow Voice & Data as the procurement and deployment specialist, with staged training and maintenance to ensure continuity for agents working from home and in the CBD office. The project scope covered contact centre agent configuration, reporting templates for performance monitoring, and policy alignment for hybrid work communications. Outcomes reported by Linkly included improved customer management and staff productivity, plus scalable provisioning to add additional staff quickly and maintain continuity during sudden business changes.
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Linkly | Professional Services | 100 | $10M | Australia | 8x8, Inc. | 8x8 Contact Center | Call Center | 2021 |
In 2021, Linkly implemented 8x8 Contact Center as part of a broader move to cloud-based communications to support a hybrid workforce operating between home and its CBD office. The Call Center deployment addressed needs for business resilience, continuity, and more detailed customer and staff analytics to manage agent KPIs and scaling of headcount.
Arrow Voice & Data advised and managed the transition to the 8x8 Cloud Communications platform, delivering an integrated UCaaS and CCaaS architecture that consolidates voice, meetings, collaboration, and contact centre functionality into a single cloud platform. The solution bundle included 8x8 cloud communications, 8x8 contact centre, managed IT support for IT infrastructure expansion, 24/7 Australia based customer support, and installation, training, and maintenance services.
The deployment established a centralised cloud phone and contact centre topology that empowers work-from-home agents with unified tools and reduces application fragmentation. Linklys 8x8 Contact Center Call Center supports customer service and contact centre operations through configurable reporting and dashboards, enabling easy to customise reports that surface agent productivity, performance status, and customer behaviour trends.
Operationally the rollout focused on customer service and IT teams, with Arrow Voice & Data providing procurement, warranty and ongoing support under a single engagement model. The implementation delivered stated outcomes of improved customer management, higher staff productivity, scalability to add agents quickly, and greater visibility and control over communications spend.
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IT Decision Makers and Key Stakeholders at Arrow Voice & Data
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Buyer Intent: Companies Evaluating Arrow Voice & Data Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Arrow Voice & Data software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Arrow Voice & Data System Integrator / VAR Profile
Arrow Voice & Data is a system integrator and technology consulting firm headquartered in Sydney, Australia, with approximately 60 employees and annual revenues of $6M.
Arrow Voice & Data implements and supports enterprise applications across markets such as Collaboration and CRM.
APPS RUN THE WORLD tracks 2 verified Arrow Voice & Data software implementations across industries and regions, including: Linkly where Arrow Voice & Data implemented 8x8 Unified Communications as a Service, and Linkly where Arrow Voice & Data implemented 8x8 Contact Center.
Arrow Voice & Data has a strategic VAR/SI partnership with 8x8, Inc., backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Arrow Voice & Data partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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