Northampton, NN7 2QB,
United Kingdom
Ashton Court Group
Ashton Court Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ashton Court Group collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Ashton Court Group | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | CRM |
| Ashton Court Group | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2021 |
In 2021, North East Ambulance Service NHS Trust deployed Microsoft Dynamics 365 Sales as its CRM platform, categorized under Sales Automation,Sales Engagement. The implementation comprises an instance of Microsoft Dynamics 365 and a Dynamics 365 Portal, with NEAS customisations applied to support CRM and engagement workflows.
Ashton Court Group Ltd was engaged under the NEAS CRM System support contract NEAS0018, valued at 3,720 GBP, to provide ongoing support for the Microsoft Dynamics 365 instance, Dynamics 365 Portal, and NEAS customisations. The support arrangement covers operational maintenance and issue resolution for sales automation and sales engagement functions across the trust, with any additional customisation work to be executed under separate commercial agreements and governed through change-control and procurement processes.
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North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2021 |
In 2021 North East Ambulance Service NHS Trust engaged Ashton Court Group to provide support for Microsoft Dynamics 365 Customer Service. The support agreement NEAS0018 covers the NEAS CRM System, categorized as Customer Support, and was contracted for 3,720 GBP.
The engagement provides ongoing support for an instance of Microsoft Dynamics 365 and the Dynamics 365 Portal, including NEAS customisations. Microsoft Dynamics 365 Customer Service is maintained as the core application, with configuration stewardship focused on CRM case management workflows, portal-based citizen interactions and the maintenance of bespoke NEAS custom modules.
Operationally the contract applies to the NEAS CRM System used by the trust, supporting customer service and stakeholder engagement functions across the organisation. Ashton Court Group Ltd is listed as the supplier responsible for Tier 1 support and bespoke configuration upkeep, with the support scope explicitly limited to maintenance rather than further custom development.
Governance for additional development is defined, any further customisation work to be undertaken under a separate agreement, ensuring change control and procurement oversight for extensions to the Dynamics 365 environment. The published notice identifies the purchase as a support service for Microsoft Dynamics 365 Customer Service with NEAS specific customisations and portal components managed under the NEAS0018 contract.
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