Astadia
6 Kimball Lane, Suite 205,
Lynnfield, 09140-2682, MA,
United States
Lynnfield, 09140-2682, MA,
United States
1 904-360-2700
Professional Services
Astadia
List of Software Implementations where Astadia is Reseller or System Integrator
Astadia, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Astadia collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Astadia is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Astadia | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
List of Software Implementations where Astadia is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Cook Children's Health | Healthcare | 10000 | $1.8B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2020 |
In 2020, Cook Children's Health implemented Salesforce Service Cloud for Customer Support with implementation partner Astadia to centralize high-volume case handling across its call centers and 24x7 Help Desk. The deployment supported 170 Service Cloud users and 6,000 portal users inside an IT organization of roughly 160 professionals, addressing a help desk team of 20 to 30 staff who required improved usability and workflow transparency.
Astadia configured multiple layers of workflow and notification processes inside Salesforce Service Cloud to manage case reassignment alerts, high priority case escalation, and user updates via text when preferred. The implementation included an agent console and shared portal for knowledge sharing, automated triggers for provisioning new employees, a visual calendar driven by change events for scheduling, and Chatter collaboration for change management and approvals, aligning standard Customer Support functional workflows with platform capabilities.
Operational coverage centered on enterprise help desk and call center functions, extending to 6,000 portal users and providing a central dashboard for IT update schedules, workflow status, and cross-team visibility. Notification and update channels were instrumented to reduce phone traffic and support mobile connectivity constraints, while provisioning automation targeted faster and more accurate onboarding for new employees.
Governance and process changes emphasized collaborative change management through Chatter, consolidated knowledge management via the agent portal, and clearer accountability for agents through shared case handling workflows. As implemented by Astadia, Salesforce Service Cloud produced stated outcomes including more consistent answers from agents, improved agent productivity and accountability, better collaboration for change management, more satisfied users and callers, and faster, more accurate onboarding.
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IT Decision Makers and Key Stakeholders at Astadia
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Buyer Intent: Companies Evaluating Astadia Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Astadia software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Astadia System Integrator / VAR Profile
Astadia is a system integrator and technology consulting firm headquartered in Lynnfield, United States, with approximately 250 employees and annual revenues of $25M.
Astadia implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Astadia software implementations across industries and regions, including: Cook Children's Health where Astadia implemented Salesforce Service Cloud.
Astadia has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Astadia partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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