Ateko Bell Canada
1050 Beaver Hall, Suite 1800,
Montreal, H2Z 0A5, QC,
Canada
Montreal, H2Z 0A5, QC,
Canada
1 844-283-5601
Professional Services
Ateko Bell Canada
List of Software Implementations where Ateko Bell Canada is Reseller or System Integrator
Ateko Bell Canada, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ateko Bell Canada collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Ateko Bell Canada is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Ateko Bell Canada | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | ERP Services and Operations |
| Ateko Bell Canada | ServiceNow | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations |
| Ateko Bell Canada | ServiceNow | ServiceNow Sales and Order Management | Sales and Order Management | CRM |
List of Software Implementations where Ateko Bell Canada is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Bell | Communications | 40390 | $24.4B | Canada | ServiceNow | ServiceNow Sales and Order Management | Sales and Order Management | 2022 | In 2022, Bell implemented ServiceNow Sales and Order Management as a core element of a broader ServiceNow AI Platform initiative. The ServiceNow Sales and Order Management deployment is integrated with Field Service Management for Telecommunications and Telecommunications Service Management, and it is described as the largest ServiceNow implementation in Canada. The implementation configured portals for field engineers and a CRM portal serving roughly 22 million customers, consolidating 26 distinct applications on a single platform. Functional capabilities implemented include sales and order orchestration, digital ordering and digital fulfillment, AI-driven Virtual Repair, AI-driven coaching for agents, machine learning predicted job duration, and automation aimed at reducing dispatch-related actions. Integrations and operational coverage were scoped nationwide across Bell’s field services organization, supporting a field workforce of about 12,000 members handling more than 10,000 field tasks per day, and operating 24 hours a day. The program uses Service Bridge within Telecommunications Service Management to accelerate product delivery to enterprise customers and to interoperate with customers’ cloud choices, including options to extend procurement and delivery through the AWS marketplace. Ateko Bell Canada served as the implementation partner and Bell established a center of excellence to govern the platform, democratize IT capabilities, and guide behavioral change across approximately 40,000 employees. Governance and rollout practices emphasized rapid MVP cycles, reportedly capable of standing up initial solutions in about two weeks, and consistent records of service interactions to support escalation and technician resolution workflows. Explicit outcomes reported include automation of up to 90 percent of dispatch-related tasks, more than 500,000 customers managed with AI-powered Virtual Repair, annual deflection of roughly 3 million customer support calls, AI-driven coaching that assisted handling of 180,000 calls, savings exceeding 1 million dollars annually on in-house support calls, and optimization of over two million jobs using machine learning predicted durations. | |
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Bell | Communications | 40390 | $24.4B | Canada | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 | In 2022, Bell implemented ServiceNow Field Service Management as a core component of its Field Service Management strategy to centralize and modernize nationwide telecom service operations. The deployment is part of a broader adoption of the ServiceNow AI Platform and spans field service orchestration, customer portals, and order management to support both consumer and enterprise product lines. The implementation includes a dedicated portal for field engineers and a CRM portal servicing 22 million customers, and consolidates 26 distinct applications onto a single ServiceNow platform. ServiceNow Field Service Management was configured to provide a consistent record of every service interaction, machine learning predicted job duration, AI driven coaching, Virtual Repair capabilities, and centralized dispatch orchestration to optimize routes and scheduling for technicians. Architecturally the program unifies data and operational flows across thousands of data silos, with Service Bridge and the Telecommunications Service Management product used to accelerate delivery and interoperate with enterprise customer clouds and the AWS marketplace. Integration patterns emphasize native ServiceNow connectors and platform centric APIs to streamline sales and order management workflows, and to enable orchestration between central management and distributed field crews operating 24 7. Governance and rollout were organized through a center of excellence model led in partnership with Ateko Bell Canada, combining vertical specialists and platform owners to govern configurations, agentic AI capabilities, and staged rollout of portals and automation. Process changes focused on standardizing escalation paths, automating dispatch related tasks, and democratizing IT capabilities for business stakeholders to enable rapid MVP cycles and product launches. Explicit outcomes and operational metrics reported include a targeted 90 percent reduction in dispatch related actions, optimization of more than two million jobs through ML predicted durations, AI driven coaching supporting 180,000 calls, management of over 500,000 customers with AI powered Virtual Repair, deflection of approximately 3 million customer support calls annually, and annual savings exceeding one million dollars on in house support calls through technician self serve chatbot usage. | |
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Bell | Communications | 40390 | $24.4B | Canada | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | 2022 | In 2022, Bell implemented ServiceNow Telecommunications Service Management as its OSS/BSS platform to centralize service automation and customer lifecycle workflows. The deployment is built on the ServiceNow AI Platform and was executed with Ateko Bell Canada as the implementation partner, forming what Bell describes as the largest ServiceNow implementation in Canada and the foundation for a multi-year service experience program that expanded in 2023. The implementation packages explicit telecommunications modules including Field Service Management for Telecommunications and Sales and Order Management for Telecommunications, together with the Service Bridge capability embedded inside ServiceNow Telecommunications Service Management. Bell configured dedicated portals, a field engineers portal and a CRM portal for 22 million customers, and consolidated 26 distinct applications to provide unified case, order, and fulfillment flows while embedding AI-driven features such as Virtual Repair, AI coaching, and machine learning predicted job duration. Operationally the program targets nationwide field operations, unifying a field services population of roughly 12,000 members who manage more than 10,000 field tasks daily under a 24 7 orchestration model. Integrations focused on collapsing 8,800 data silos into the platform and enabling interoperability with customer cloud choices, including strategies to offer ServiceNow-enabled solutions via the AWS marketplace, to support enterprise ordering and procurement workflows. Governance and rollout emphasized a centralized center of excellence of vertical specialists and a productized delivery approach, enabling Bell to deliver minimum viable products in short timeframes through Service Bridge. The program is designed to guide behavior across approximately 40,000 employees, simplify agent and customer experiences by shielding complexity, and standardize escalation and recordkeeping for field incidents and order management. Bell reports explicit operational outcomes from the implementation, including more than 500,000 customers managed with AI-powered Virtual Repair, roughly 3 million customer support calls deflected annually, 500,000 customer calls saved by virtual repair, over $1 million annual savings on in-house support through technician self-serve chatbots, optimization of more than two million jobs with machine learning predicted durations, and an initiative working toward a 90 percent reduction in dispatch related actions. ServiceNow Telecommunications Service Management, deployed as an OSS/BSS platform, thereby serves as Bell Application OSS/BSS business function infrastructure supporting service automation, field operations, and enterprise sales and order management. |
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IT Decision Makers and Key Stakeholders at Ateko Bell Canada
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Buyer Intent: Companies Evaluating Ateko Bell Canada Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Ateko Bell Canada System Integrator / VAR Profile
Ateko Bell Canada is a system integrator and technology consulting firm headquartered in Montreal, Canada, with approximately 1100 employees and annual revenues of $200M.
Ateko Bell Canada implements and supports enterprise applications across markets such as CRM and ERP Services and Operations.
APPS RUN THE WORLD tracks 3 verified Ateko Bell Canada software implementations across industries and regions, including: Bell where Ateko Bell Canada implemented ServiceNow Sales and Order Management, Bell where Ateko Bell Canada implemented ServiceNow Field Service Management, and Bell where Ateko Bell Canada implemented ServiceNow Telecommunications Service Management.
Ateko Bell Canada has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Ateko Bell Canada partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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