Paris, 95877,
France
Atos
Atos, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Atos collaboration with software players such as Sinequa, SAP and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | Sinequa | Sinequa Search Cloud | Application, Web and Enterprise Search | 2013 | In 2013, Airbus Helicopters deployed Sinequa Search Cloud to power technical support and customer self service across its global support centers. The Sinequa Search Cloud implementation unified thousands of technical documents, databases and case records into a single searchable corpus to support engineers and service agents. The deployment used core Application, Web and Enterprise Search capabilities including large scale indexing, semantic relevance and search analytics to enable natural language queries and faceted navigation across document and case content. Configuration emphasis included domain specific relevance tuning and indexing pipelines to surface maintenance manuals, repair procedures and prior case resolutions for frontline support staff. Atos delivered the implementation and integrated Sinequa Search Cloud with Airbus Helicopters document repositories, support case record stores and internal technical databases to create a unified retrieval layer. Operational scope covered technical support and customer service across Airbus Helicopters global support centers, consolidating knowledge access for field engineers, call center agents and support analysts. Governance changes established centralized search driven knowledge access and aligned support workflows to the indexed corpus, with process adjustments to route agents to verified technical content. The initiative targeted technical support and customer service and resulted in faster resolution times, higher self service rates and a reported 7% increase in customer satisfaction. | |
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Crediton Dairy | Consumer Packaged Goods | 180 | $95M | United Kingdom | SAP | SAP Warehouse Management | Warehouse Management | 2017 | ||
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Alstom | Manufacturing | 86039 | $21.3B | France | SAP | SAP Supply Chain Management | Supply Chain Management | 2007 | In 2007, Alstom implemented SAP Supply Chain Management. The deployment was organized under a Global Single Instance program with Atos serving as the system integrator, addressing Alstom Transport manufacturing supply chain processes at an international level. The SAP Supply Chain Management implementation encompassed core supply chain capabilities including demand planning, procurement, production scheduling, inventory management and logistics execution, configured to support manufacturing and transport assembly workflows. Functional and technical workstreams included SAP Basis installation and landscape construction, and later engagement records detail installation of an ECC EHP6 and BI 7 NW 7.31 landscape on Linux and Oracle. Integration and platform components recorded in project notes include a BusinessObjects XI 4 landscape for business intelligence, Content Server 6.40 for document management and Dollar Universe 6.1 for job scheduling, with interfaces implemented in collaboration with functional teams. The rollout required coordination across Unix, DBA, storage and backup teams and included refreshes of synchronous SAP systems and N3 support during cutover. Operational governance was executed through the Global Single Instance project structure, with Atos responsible for SAP Basis administration, production deployment and ongoing N3 support. The program impacted supply chain, procurement and operations functions, and included implementation into production as a formal project milestone. | |
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Retail | 12000 | $4.5B | France | SAP | SAP Supply Chain Management | Supply Chain Management | 2012 |
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Consumer Packaged Goods | 14000 | $4.1B | United Kingdom | SAP | SAP SuccessFactors Succession and Development | Succession and Leadership Planning | 2022 |
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Consumer Packaged Goods | 14000 | $4.1B | United Kingdom | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | 2022 |
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Consumer Packaged Goods | 14000 | $4.1B | United Kingdom | SAP | SAP SuccessFactors Learning | Learning and Development | 2022 |
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Consumer Packaged Goods | 14000 | $4.1B | United Kingdom | SAP | SAP SuccessFactors Employee Central | Core HR | 2022 |
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Consumer Packaged Goods | 14000 | $4.1B | United Kingdom | SAP | SAP SuccessFactors Compensation | Compensation Management | 2022 |
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Retail | 600 | $310M | United Kingdom | SAP | SAP S/4HANA Cloud | ERP Financial | 2017 |
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Buyer Intent: Companies Evaluating Atos Services
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