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Belltech
Location
Apoquindo 4775, 16th floor, Las Condes,
Santiago, x,
Chile
Website
https://www.belltech.la/
Phone
56 2 2584 1600
Artw Industry
Professional Services
Employee
Revenue

Belltech

List of Software Implementations where Belltech is Reseller or System Integrator

Belltech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Belltech collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Belltech is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
Belltech Nice Systems NICE Real Time Process Optimisation Call Center CRM
List of Software Implementations where Belltech is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight Insight Source
Enel Brazil Utilities 8000 $9.8B Brazil Nice Systems NICE Real Time Process Optimisation Call Center 2014 In 2014 Enel Brazil implemented NICE Real Time Process Optimisation in its Call Center operations. The deployment targeted contact centres in Brazil and was delivered in partnership with Belltech, integrating NICE Real Time Process Optimisation with agent desktop applications to provide real time guidance to agents during customer interactions. The implementation configured NICE Real Time Process Optimisation to surface context aware prompts and procedural guidance to agents, focusing on repeat call reduction and shorter handle times, using core Call Center process optimization capabilities. The solution was embedded in agent desktop workflows to influence call routing, scripting, and on the fly decision support, aligning automated guidance with existing contact handling practices. Deployment governance included a staged rollout across contact centres with Belltech responsible for implementation and configuration, and operational ownership retained by Enel Brazil contact centre management. Agent workflow updates and coaching were coordinated with the technical integration to ensure the NICE Real Time Process Optimisation outputs were actionable within existing desktop applications. Results documented from the contact centre deployment include measurable reductions in average handling time, with overall AHT down about 30 seconds and billing inquiry AHT reduced by about 2 minutes 45 seconds, and a reported return on investment achieved in about 10 months following go live.
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IT Decision Makers and Key Stakeholders at Belltech
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Buyer Intent: Companies Evaluating Belltech Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Belltech software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Logo Company Industry Employees Revenue Country Evaluated
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Belltech System Integrator / VAR Profile

Belltech is a system integrator and technology consulting firm headquartered in Santiago, Chile, with approximately 600 employees and annual revenues of $70M.

Belltech implements and supports enterprise applications across markets such as CRM.

APPS RUN THE WORLD tracks 1 verified Belltech software implementations across industries and regions, including: Enel Brazil where Belltech implemented NICE Real Time Process Optimisation.

Belltech has a strategic VAR/SI partnership with Nice Systems, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Belltech partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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