London, SE1 2RE,
United Kingdom
Boxfusion Consulting
Boxfusion Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Boxfusion Consulting collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Boxfusion Consulting | Workday | Workday Payroll | Payroll | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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The Prince's Trust | Non Profit | 1241 | $196M | United Kingdom | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 | ||
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The Prince's Trust | Non Profit | 1241 | $196M | United Kingdom | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021 The Prince's Trust engaged Boxfusion Consulting to deploy Oracle CX Cloud as part of a programme to modernise its omnichannel service and reshape the young persons digital journey. The implementation targeted Customer Experience improvements across the charity's service and support functions, with a focus on unifying young person records and meeting contemporary digital expectations. The deployment centred on Oracle CX Cloud capabilities delivered through Oracle Service Cloud functionality, using case management, knowledge management, omnichannel routing and automated workflow configuration to streamline the young response process. Configuration work emphasised a unified view of the young person to enable more consistent interactions across channels, and user experience enhancements to support volunteers, employees and digital self service touchpoints. Integration work was executed in concert with other delivery partners to bridge gaps between the charity's existing touchpoints and the new CX layer, aligning volunteer systems, employee activity streams and front end digital channels. The implementation scope covered orchestration of interactions across channels and the consolidation of interaction data to create actionable insight into young person journeys, volunteer engagement and employee case activity. Boxfusion Consulting led discovery, regular demonstrations during the build, and acted as an embedded delivery partner to translate requirements into the Oracle Service Cloud solution. Explicit outcomes cited by the charity include a more holistic view of the young persons journey, improved insight into young person, volunteer and employee activity, increased automation across the young response process and a more engaging digital experience. | |
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The Prince's Trust | Non Profit | 1241 | $196M | United Kingdom | Oracle | Oracle Marketing Cloud (Eloqua) | Marketing Automation | 2021 | In 2021, The Prince's Trust implemented Oracle Marketing Cloud (Eloqua) as its Marketing Automation platform. The deployment targeted the charity's UK marketing and fundraising functions, aligning campaign orchestration with constituent engagement processes for an organization of 1,241 employees. The Oracle Marketing Cloud (Eloqua) rollout focused on core campaign management capabilities, including email marketing, audience segmentation, automated nurture workflows, form and landing page orchestration, and reporting and analytics. Configuration work prioritized contact and segmentation models consistent with nonprofit donor and beneficiary lifecycles, and standard Eloqua workflows were used to operationalize multi-step engagement programs and event-driven communications. Integration design tied Oracle Marketing Cloud (Eloqua) to the Young Person CRM and other Oracle CX stack components, leveraging Oracle Integration Cloud patterns and Oracle Service Cloud where required for case and service context synchronization. Integration points emphasized contact synchronization, campaign response capture, and event-driven triggers to ensure campaign activity fed back into the CRM for case management and service teams. Governance and ongoing operations were assigned to the internal Service Delivery Systems Team, supplemented by Boxfusion Consulting as the implementation partner. The delivery model included a dedicated developer resource on a fixed term contract to manage change projects, minor updates and application support, with a hybrid UK office and remote working pattern to support iterative configuration, testing and handover. | |
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Manufacturing | 1000 | $500M | Germany | Oracle | Oracle CPQ Cloud (ex BigMachines) | Configure Price Quote (CPQ) | 2021 |
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Manufacturing | 1000 | $500M | Germany | Oracle | Oracle Sales Cloud | Sales Automation,CRM | 2021 |
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Manufacturing | 1000 | $500M | Germany | Oracle | Oracle CX Cloud | Customer Experience | 2021 |
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Professional Services | 2500 | $400M | United States | Oracle | Oracle Sales Cloud | Sales Automation,CRM | 2021 |
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Professional Services | 2500 | $400M | United States | Oracle | Oracle Analytics Cloud | Analytics and BI | 2021 |
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Professional Services | 2500 | $400M | United States | Oracle | Oracle CX Cloud | Customer Experience | 2021 |
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Leisure and Hospitality | 500 | $50M | United Kingdom | Oracle | Oracle CX Cloud | Customer Experience | 2021 |
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Buyer Intent: Companies Evaluating Boxfusion Consulting Services
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