BrightGen
2 Bankside, Bankside,
London, SE1 0SW,
United Kingdom
London, SE1 0SW,
United Kingdom
44 13 7652-0578
Professional Services
BrightGen
List of Software Implementations where BrightGen is Reseller or System Integrator
BrightGen, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BrightGen collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
BrightGen is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BrightGen | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
List of Software Implementations where BrightGen is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
University of York | Education | 5000 | $682M | United Kingdom | Salesforce | Salesforce Service Cloud | Customer Support | 2018 |
In 2018, University of York implemented Salesforce Service Cloud in a Customer Support deployment to centralize student and staff service operations. The rollout was driven by the university's Digital Services and portfolio management teams, with a Digital Services organization of approximately 60 staff overseeing delivery and ongoing service management.
Salesforce Service Cloud was configured to provide standard Customer Support capabilities including case management, a centralized service console, knowledge base and workflow automation to handle enquiries and service requests. The implementation included configuration of transactional workflows, case routing and escalation rules, and service desk process automation consistent with Customer Support best practices.
Integrations were explicitly implemented with Slack and DocuSign, and the Service Cloud deployment sat alongside new digital services for research management, purchasing and curriculum management. Operational ownership was coordinated with five software development teams and two service teams within Enterprise Systems, managing support and integrations across more than 100 enterprise level systems.
BrightGen served as the SI for the Salesforce Service Cloud engagement, and the program aligned delivery methods to APM and Agile with new governance, resource allocation and change management processes and a managed capital budget of 2.5m per annum. The initiative is described internally as creating a sector leading capability for university service delivery and enabled rapid operational shifts, including reallocation of staff during the March 2019 move to remote working.
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IT Decision Makers and Key Stakeholders at BrightGen
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating BrightGen Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BrightGen software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BrightGen professional services include:
- Mr. Hewbuc, a Portugal based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
BrightGen System Integrator / VAR Profile
BrightGen is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 155 employees and annual revenues of $20M.
BrightGen implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified BrightGen software implementations across industries and regions, including: University of York where BrightGen implemented Salesforce Service Cloud.
BrightGen has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to BrightGen's services, including Mr. Hewbuc.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BrightGen partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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