Bt
Bt
List of Software Implementations where Bt is Reseller or System Integrator
Bt, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Bt collaboration with software players such as Socrates Software, Soprano Design and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Bt is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Bt | Socrates Software | Socrates 360 | CRM | CRM |
| Bt | Soprano Design | Soprano Connect | Customer Engagement | CRM |
List of Software Implementations where Bt is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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HM Prison and Probation Service United Kingdom | Government | 64561 | $7.5B | United Kingdom | Socrates Software | Socrates 360 | CRM | 2022 |
In 2022, HM Prison and Probation Service United Kingdom deployed Socrates 360, a CRM, on in cell tablets at HMP Five Wells to provide prisoner education, communications and access to services. Socrates 360 operated as a contact and service platform for staff and inmates within the UK prison estate, supporting staff facing contact workflows and inmate facing service access.
Implementation encompassed contact and service orchestration and learning management capabilities inferred from the case description, including messaging, voice and video communications, course delivery and news and wellbeing content. The Socrates 360 CRM configuration emphasized staff to service user communication, learner enrollment and content distribution consistent with contact and learning management workflows.
The deployment was implemented on in cell tablet hardware and integrated into the prison network environment, with Bt listed as the systems integrator overseeing delivery and commissioning activities at HMP Five Wells. Operational scope included prison custodial staff and incarcerated users at HMP Five Wells, with functional impact on education delivery, communications, prisoner wellbeing services and staff case contact processes.
Reported outcomes include improved digital skills for prisoners and broader access to education, news and wellbeing services, demonstrating Socrates 360 functioning as a CRM and contact and service platform within the custodial context.
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South East Coast Ambulance Service NHS Foundation Service (SECAmb) | Healthcare | 3300 | $900M | United Kingdom | Soprano Design | Soprano Connect | Customer Engagement | 2023 |
In 2023 South East Coast Ambulance Service NHS Foundation Service implemented Soprano Connect, deploying a Soprano Design powered smart messaging solution in the Customer Engagement category delivered in partnership with BT. The implementation targeted critical messaging for emergency response, using Soprano Connect to issue confirmations and to enable two way SMS interactions with callers to improve real time response accuracy.
The configuration emphasized confirmation messaging and two way SMS capability, with explicit functionality to allow callers to cancel responses and to provide status updates back to dispatch. Soprano Connect was configured to support incident management workflows, automated outbound confirmations, and inbound message handling for caller initiated cancellations and updates.
Operationally the solution was embedded into ambulance dispatch workflows supporting emergency call handling and dispatch coordination across southeast England, with the Trust using the messaging stream to reroute ambulances and refine dispatch decisions. The rollout focused on call handlers and operations teams responsible for incident triage, integrating messaging touch points into existing response processes rather than introducing new clinical systems.
Delivery was executed in partnership with BT and positioned as a critical messaging incident management use case for the Trust, with Soprano Connect functioning as the Customer Engagement platform for emergency notifications. The implementation helped reroute ambulances and delivered approximately £400,000 in avoided costs as reported by the Trust, reflecting direct operational benefits from improved caller engagement and dispatch accuracy.
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IT Decision Makers and Key Stakeholders at Bt
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Buyer Intent: Companies Evaluating Bt Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Bt software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Bt System Integrator / VAR Profile
Bt is a system integrator and technology consulting firm headquartered in Pasig, Philippines, with approximately 10 employees and annual revenues of $1M.
Bt implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Bt software implementations across industries and regions, including: HM Prison and Probation Service United Kingdom where Bt implemented Socrates 360, and South East Coast Ambulance Service NHS Foundation Service (SECAmb) where Bt implemented Soprano Connect.
Bt has a strategic VAR/SI partnership with Socrates Software and Soprano Design, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Bt partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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