Yorkshire, WF17 6ER,
United Kingdom
Caltech
Caltech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Caltech collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Caltech | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Hays Travel | Professional Services | 3500 | $267M | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2013 | In 2013 Hays Travel implemented Microsoft Dynamics CRM, selecting Microsoft Dynamics 4.0 as the core CRM application with Caltech as the systems integrator. The initiative prioritized centralizing customer relationship management, delivering stronger management oversight and an Outlook-familiar user experience so staff would remain fully updated regardless of location. Caltech configured a bespoke Microsoft Dynamics CRM deployment tailored to Hays Travel workflows, emphasizing customer relationship tracking, contact and case management, and usability aligned to Outlook. As part of the go-live Hays Travel elected to enter all customer data manually into Microsoft Dynamics CRM to combine data onboarding with staff training and to accelerate a culture change away from spreadsheets. Configuration work focused on aligning processes and role-based visibility to support sales and service functions. Caltech established a project plan, documented business processes and worked closely with Hays Travel to drive adoption and ensure users would feel at home on the platform. The implementation is described as a smooth migration to Microsoft Dynamics CRM with Caltech-led change management and training integral to the rollout across the business. Microsoft Dynamics CRM became the centralized CRM application supporting customer-facing operations and management workflows. |
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Buyer Intent: Companies Evaluating Caltech Services
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