Chengdu Shangtong Time Digital Technology
Chengdu Shangtong Time Digital Technology, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Chengdu Shangtong Time Digital Technology collaboration with software players such as Sensat, Nice Systems and KQS.store empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Chengdu Shangtong Time Digital Technology | SAS Institute | SAS Fraud Decisioning | AML, Fraud and Compliance | TRM |
| Chengdu Shangtong Time Digital Technology | Sensat | Sensat Platform | 3D Modeling | PLM and Engineering |
| Chengdu Shangtong Time Digital Technology | ServiceNow | ServiceNow Service Catalog | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Network Rail | Transportation | 40237 | $15.6B | United Kingdom | Sensat | Sensat Platform | 3D Modeling | 2020 |
In 2020, Network Rail implemented the Sensat Platform for 3D Modeling to support infrastructure planning and construction in the United Kingdom. The engagement focused on the Access for All station upgrades program, and Sensat worked directly with contractor Osborne to capture topographic survey data and produce a consolidated digital model.
The Sensat Platform deployment delivered a cloud hosted 3D point cloud model serving as a single source of truth for the project, enabling web based visualization and remote review workflows. Implementation included geospatial data ingestion of topographic surveys, point cloud processing, model hosting and user access controls to support multiuser collaboration across engineering and planning teams.
Operational coverage targeted project delivery teams and stakeholder groups involved in station access improvements, with remote access provisioned for more than 20 team members. The implementation included coordination with contractor data capture processes, and Chengdu Shangtong Time Digital Technology provided implementation support during rollout.
The program was commissioned during the COVID 19 period and the Sensat Platform enabled reduced on site visits, improved stakeholder engagement and increased decision certainty according to the project case study. Governance adjustments emphasized centralized model ownership and remote review sign off to streamline infrastructure planning and construction decisions.
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Orange Polska | Communications | 10550 | $3.2B | Poland | Nice Systems | NICE Real Time Process Optimisation | Call Center | 2017 |
In 2017, Orange Polska expanded deployment of NICE Real Time Process Optimisation within its contact operations, embedding the application into its Call Center environment to target productivity across contact centre and back-office teams. The rollout covered approximately 6,000 workstations across Poland and centered on combining interaction and desktop analytics with real time process optimization to support agents and supervisors.
The implementation integrated speech analytics, desktop analytics, and interaction analytics alongside NICE Real Time Process Optimisation to deliver real time agent guidance and workflow automation. Functional capabilities implemented included real time alerts and guidance for agents, desktop event capture for process mining and guidance, and interaction analytics to surface coaching opportunities and transfer drivers.
Operational scope spanned contact centre and back office business functions, with the combined analytics and RTPO feed used to reduce unnecessary transfers and guide handling sequences during live contacts. The deployment linked analytics-derived signals to agent-facing prompts and supervisor dashboards to operationalize coaching and exception handling in-session.
The program was delivered with local partner CCSoft and Chengdu Shangtong Time Digital Technology, combining vendor configuration, analytics tuning, and RTPO policy setup. Governance focused on configuring coaching workflows and real time guidance policies so supervisors could act on analytics signals, enabling faster adoption of agent prompts and workflow automation.
Orange Polska reported reduced transfers and lower average handle times and improved coaching effectiveness within months following the deployment, reflecting productivity gains across its Call Center and back-office operations enabled by NICE Real Time Process Optimisation.
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Szkolka Matysiak Poland | Retail | 10 | $1M | Poland | KQS.store | KQS.store | eCommerce | 2023 |
In 2023, Szkolka Matysiak Poland implemented KQS.store as its customer-facing eCommerce platform on the company website. The deployment of KQS.store established a single online storefront for the retail business and positioned the application as the primary eCommerce touchpoint for customer browsing and order capture.
KQS.store was configured to support category-aligned capabilities including product catalog management, shopping cart and checkout workflows, order entry and basic order management, and content updates for product pages. Configuration work focused on catalog structure, pricing visibility, and user-facing checkout flows consistent with typical eCommerce operational needs for a small retailer.
Execution and technical delivery were conducted with implementation support from Chengdu Shangtong Time Digital Technology, which managed the integration of KQS.store into the public website and the platform provisioning. Operational coverage centers on online retail operations and storefront content management, with governance and day-to-day administration assigned to the small in-house team responsible for product listings and order processing.
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Banking and Financial Services | 5000 | $847M | Vietnam | SAS Institute | SAS Fraud Decisioning | AML, Fraud and Compliance | 2020 |
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Consumer Packaged Goods | 69700 | $47.1B | United States | ServiceNow | ServiceNow Service Catalog | IT Service Management | 2014 |
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Buyer Intent: Companies Evaluating Chengdu Shangtong Time Digital Technology Services
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