Codec
Codec
List of Software Implementations where Codec is Reseller or System Integrator
Codec, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Codec collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Codec is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Codec | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | CRM |
| Codec | Microsoft | Microsoft Power Virtual Agents | Chatbots and Conversational AI | AI-Powered Application |
| Codec | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | AI-Powered Application |
| Codec | Microsoft | Microsoft Azure Cognitive Services (AI) | Cognitive Computing | AI-Powered Application |
List of Software Implementations where Codec is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Department of Agriculture, Food and the Marine | Government | 3000 | $2.1B | Ireland | Microsoft | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | 2022 |
In 2022, the Department of Agriculture, Food and the Marine deployed Microsoft Azure Bot Service (AI) to provide a Chatbots and Conversational AI channel for farmer-facing communications and to reduce high inbound call volumes. The project was delivered with SI Codec and designed to provide 24/7 self-service access for enquiries about grants schemes and application eligibility, reflecting the department’s requirement to serve a population with varying levels of digital literacy.
The implementation combined Microsoft Power Virtual Agents with Azure Cognitive Services and an auxiliary helper bot developed by Codec to bridge PVA and cognitive services, enabling enhanced natural language understanding and contextual follow-up. Functional capabilities implemented include automated question and answer flows, personalised response routing, and escalation hooks for complex cases, with Microsoft Power Virtual Agents used for rapid conversational authoring and Azure Cognitive Services providing language and intent recognition.
Architecturally the solution used Microsoft Azure Bot components alongside Dynamics 365 for Omnichannel and an Azure Landing Page to surface the chatbot and integrate with existing IT systems, while accommodating the department’s on-prem infrastructure constraints. The deployment leveraged Microsoft Power Platform patterns and Azure Data and AI components to manage conversational telemetry and continuous intent tuning, and connections to Microsoft 365 were used where appropriate for content and governance workflows.
Governance and rollout were pragmatic and phased, with the service going live in September 2022 and Codec retaining responsibility for the tailored configuration and the helper bot that extended out-of-the-box PVA capabilities. Department leadership framed the project as a high-impact, citizen-focused service, and the implementation emphasized content accuracy, conversational governance, and a measured expansion path based on user adoption and question coverage.
Outcomes reported by the Department of Agriculture include more than 6,000 visits to the chatbot in the first six months and more than 900 questions answered by the service, available 24/7. Codec projected adoption by roughly 14,000 farmers, representing 10 to 15 percent of farmers in Ireland, and the department plans to expand chatbot capabilities to additional use cases within the organisation.
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Department of Agriculture, Food and the Marine | Government | 3000 | $2.1B | Ireland | Microsoft | Microsoft Azure Cognitive Services (AI) | Cognitive Computing | 2022 |
In 2022, the Department of Agriculture, Food and the Marine deployed Microsoft Azure Cognitive Services (AI) as a central component of a chatbot program categorized under Cognitive Computing to reduce incoming call volumes and improve communications with farmers. The initiative targeted citizen outreach across Ireland, delivering 24/7 self-service for grant and scheme queries while integrating with the department’s on-prem infrastructure and established IT environment.
Codec configured Microsoft Power Virtual Agents as the primary conversational layer and extended its capabilities by engineering a secondary helper bot that bridged Power Virtual Agents and Azure Cognitive Services. The solution design incorporated conversational intent recognition, Q&A resolution workflows, and personalization logic to handle eligibility and application queries, enabling the chatbot to act as a hub for efficient, automated citizen communications.
The implementation integrated specific Microsoft components including Microsoft Power Virtual Agents, Dynamics 365 for Omnichannel, Azure Bot, Azure Cognitive Services, and an Azure Landing Page, with Microsoft 365 referenced as part of the broader platform stack. Operational coverage focused on the Department of Agriculture call centre and public facing services for farmers nationwide, positioning the chatbot to offload routine queries from human agents and to serve as a first line digital engagement channel.
Governance and rollout were conducted in partnership with implementation partner Codec, with live service commencing in September 2022 and oversight from the department’s digital transformation office. Codec performed configuration and tuning work to tailor responses to the department’s schemes and to manage conversational routing, and departmental leadership signalled plans to expand chatbot capabilities into additional use cases based on initial performance.
Outcomes reported for the first six months after go live include more than 6,000 visits handled by the chatbot and more than 900 questions answered, with the solution available 24/7. Projected adoption was estimated at roughly 14,000 farmers across Ireland, representing 10 to 15 percent of the country’s farming population, and the department indicated intent to broaden the solution’s scope within its public sector services.
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Department of Agriculture, Food and the Marine | Government | 3000 | $2.1B | Ireland | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2022 |
In 2022, the Department of Agriculture, Food and the Marine implemented Microsoft Dynamics 365 Customer Engagement as a centralized Customer Engagement platform to standardize its call centre operations across two previously distinct contact centres that handled peak volumes above 10,000 calls per month. The program was delivered in collaboration with Codec and focused on creating a unified Customer Engagement Contact Centre, giving operators rapid access to client records and a single view of customer interactions for public service audiences such as farmers and department stakeholders.
Microsoft Dynamics 365 Customer Engagement was configured to support multi-channel digital ticketing, consolidated client timelines, and enhanced case management workflows, with added capabilities for adaptable AI chatbots and mobile application access. The deployment included bespoke configuration to capture phone, email and chat interactions in a consolidated record, and implemented PPS number pre-authentication to streamline identity verification and improve first contact resolution.
The solution architecture integrated Microsoft Dynamics 365 with Cisco Telephony and bespoke DAFM n-tier applications, forming the first known integration of these three major platforms in the Irish Civil Service. Real-time connectivity across operator locations, plus mobile and remote access, removed geographic constraints between call centres, while mobile digital alerting extended operational reach to field staff for agriculture-related incidents. Enhanced data reporting and forecasting were implemented to provide performance insight for customer experience and process improvements.
Governance and rollout included stakeholder consultation to secure buy-in across a wide public sector audience, and alignment with the department’s broader transformation objectives, managed through Codec project delivery. Outcomes stated by the program include a comprehensive, consolidated record of client interactions across multiple channels, expanded digital services including chatbots and mobile capabilities, mobile alerting for field staff, and increased operational flexibility to process applications rather than handling high volumes of inbound calls.
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Government | 3000 | $2.1B | Ireland | Microsoft | Microsoft Power Virtual Agents | Chatbots and Conversational AI | 2022 |
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IT Decision Makers and Key Stakeholders at Codec
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Codec Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Codec software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Codec System Integrator / VAR Profile
Codec is a system integrator and technology consulting firm headquartered in Koln, Germany, with approximately 40 employees and annual revenues of $5M.
Codec implements and supports enterprise applications across markets such as AI-Powered Application and CRM.
APPS RUN THE WORLD tracks 4 verified Codec software implementations across industries and regions, including: Department of Agriculture, Food and the Marine where Codec implemented Microsoft Azure Bot Service (AI), Department of Agriculture, Food and the Marine where Codec implemented Microsoft Azure Cognitive Services (AI), Department of Agriculture, and Food and the Marine where Codec implemented Microsoft Dynamics 365 Customer Engagement.
Codec has a strategic VAR/SI partnership with Microsoft, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Codec partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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