Warsaw, 01-381,
Poland
Comtrust Poland
Comtrust Poland, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Comtrust Poland collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Comtrust Poland | SAP | SAP Contact Center 365 | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Sole-Mizo Hungary | Consumer Packaged Goods | 1200 | $351M | Hungary | SAP | SAP Contact Center 365 | Call Center | 2014 |
In 2014, Sole-Mizo Hungary implemented SAP Contact Center 365, a Call Center application, integrated with SAP CRM at its Hungary headquarters to modernize customer service processes for its food business in Central Eastern Europe. The agreement was signed in April 2014 and after six months the integrated CRM and contact center went live at the Hungary HQ.
The deployment of SAP Contact Center 365 was configured to provide omnichannel interaction handling and an agent desktop tightly coupled with SAP CRM, enabling centralized customer interaction history, case creation, and routing workflows. Configuration work included interaction routing, session handling, and CRM linked contact records to align front line service agents with existing customer master data and case management processes.
Integration with SAP CRM at the Hungary headquarters established bi directional synchronization between contact center sessions and CRM records, preserving customer context across interactions. Comtrust Poland led the implementation with HostLogic as the local SAP partner, coordinating with Sole-Mizo IT and service teams, and the operational scope focused on customer service and contact center operations supporting the companys Central Eastern European food business.
Project governance followed a vendor SI and client model with phased configuration, testing, and a six month timeline from contract signature to go live. The rollout centralized contact center operations at the Hungary HQ and included process redesign for case handling and agent workflows to support the integrated SAP Contact Center 365 and SAP CRM environment.
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Buyer Intent: Companies Evaluating Comtrust Poland Services
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