Prague, 14200,
Czech Republic
con4PAS
con4PAS, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. con4PAS collaboration with software players such as Sinch empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| con4PAS | Sinch | Sinch Contact Pro | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Salehiya Saudi Arabia | Healthcare | 1200 | $75M | Saudi Arabia | Sinch | Sinch Contact Pro | Call Center | 2021 |
In 2021, Salehiya Saudi Arabia implemented Sinch Contact Pro to centralize its contact center operations in the healthcare and logistics customer service area. The productive deployment went live on June 1, 2021 and established a unified multichannel front for inbound and outbound interactions across customer service and logistics teams.
The Sinch Contact Pro implementation consolidated multichannel routing, a unified agent desktop, and process orchestration to enable omnichannel session handling and standardized call workflows. Configuration work focused on channel unification, queue management, scripted agent guidance, and Call Center functional workflows to ensure consistent service handling.
con4PAS served as the system integrator and integrated Sinch Contact Pro with SAP Service Cloud, synchronizing customer records and case context between the contact center environment and service management processes. Operational coverage included Salehiya’s Saudi Arabia customer service and logistics teams, aligning agent desktops with back-office case lifecycles and service escalation paths.
Rollout included phased agent onboarding and governance updates to standardize processes, quality monitoring, and escalation procedures coordinated between con4PAS and Salehiya service operations leadership. Sinch and con4PAS report a 32% reduction in time spent on calls, 25% more calls handled, and a 4% increase in revenue after the June 1, 2021 productive deployment of Sinch Contact Pro.
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Buyer Intent: Companies Evaluating con4PAS Services
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