dFakto
Bd Louis Schmidt 29,
Brussels, 1040,
Belgium
Brussels, 1040,
Belgium
32 2 290 63 90
Professional Services
dFakto
List of Software Implementations where dFakto is Reseller or System Integrator
dFakto, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. dFakto collaboration with software players such as Odoo empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where dFakto is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Bruss'help | Non Profit | 45 | $6M | Belgium | Odoo | Odoo Project Management | Project Portfolio Management | 2020 |
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Bruss'help | Non Profit | 45 | $6M | Belgium | Odoo | Odoo Helpdesk | Customer Support | 2020 |
In 2020, Bruss'Help deployed Odoo Helpdesk with Odoo partner dFakto to centralize monitoring and case coordination for beneficiaries suspected of COVID-19 in Belgium. Odoo Helpdesk, categorized as Customer Support, was implemented alongside Odoo Contacts to create a single authoritative repository for intake, case tracking, beneficiary orientation and status updates across the network.
The implementation configured Odoo Helpdesk workflows for volunteer intake, case ticketing, and doctor case notes, with Odoo Contacts used to manage records for approximately 150 partner organizations and 11 doctors. The platform was extended with configurable fields and rapid customization to capture medical diagnoses, orientation decisions such as hospital, hotel room or follow-up in dedicated structures, and automated reporting through integrated dashboards.
dFakto delivered the monitoring platform within a few days, enabling simultaneous collaboration and real-time visibility across volunteers, associations and medical teams. Operational coverage included frontline associations and visiting doctors, with the system coordinating incoming reports, tracking changes live, and managing available places across reception structures.
Governance and process changes included replacing a fragmented Excel-based reporting practice with structured ticket workflows, consolidated contact records and standardized medical encoding interfaces for clinicians. The result, as reported by Bruss'Help, is a centralized, automated Customer Support platform that reduces manual synchronization work and enables faster, coordinated responses to vulnerable people while preserving the ability to rapidly adapt fields and workflows to evolving needs.
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IT Decision Makers and Key Stakeholders at dFakto
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Buyer Intent: Companies Evaluating dFakto Services
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dFakto System Integrator / VAR Profile
dFakto is a system integrator and technology consulting firm headquartered in Brussels, Belgium, with approximately 70 employees and annual revenues of $10M.
dFakto implements and supports enterprise applications across markets such as PPM and CRM.
APPS RUN THE WORLD tracks 2 verified dFakto software implementations across industries and regions, including: Bruss'help where dFakto implemented Odoo Project Management, and Bruss'help where dFakto implemented Odoo Helpdesk.
dFakto has a strategic VAR/SI partnership with Odoo, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing dFakto partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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