D&M Enterprise Group
88 W Front St,
Keyport, 7735, NJ,
United States
Keyport, 7735, NJ,
United States
1 888-357-5055
Professional Services
D&M Enterprise Group
List of Software Implementations where D&M Enterprise Group is Reseller or System Integrator
D&M Enterprise Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. D&M Enterprise Group collaboration with software players such as Lifesize, Enghouse Interactive and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
D&M Enterprise Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| D&M Enterprise Group | Lifesize | Serenova CxEngage | Call Center | CRM |
| D&M Enterprise Group | Lifesize | Lifesize Serenova CxEngage Video | Call Center | CRM |
| D&M Enterprise Group | Lifesize | Lifesize CxEngage WEM | Workforce Management | HCM |
| D&M Enterprise Group | Enghouse Interactive | Enghouse CxEngage | Customer Experience | CRM |
List of Software Implementations where D&M Enterprise Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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PHH Corporation | Banking and Financial Services | 1365 | $417M | United States | Lifesize | Serenova CxEngage | Call Center | 2018 |
In 2018 PHH Corporation selected Serenova CxEngage for its Call Center platform to support PHH Mortgage customer contact operations. The decision followed an evaluation introduced by D&M Enterprise Group, a Platinum Plus partner of telecom master agent Intelisys, and was driven by Serenova’s cloud CCaaS reliability and rich functionality. Moving to the cloud will enable PHH to streamline operations while enabling call center agents to continue to deliver exceptional customer experiences.
The deployment centered on Serenova CxEngage combined with Serenova workforce optimization capabilities, implementing omnichannel contact routing, an agent desktop for inbound and outbound workflows, real time reporting and analytics, and workforce scheduling and adherence. Configuration emphasized cloud telephony orchestration and centralized queue management to support standard Call Center functional workflows, with profile and skill based routing configured for mortgage servicing use cases.
D&M Enterprise Group served as the introduction and implementation advisor during vendor evaluation and selection, coordinating vendor engagement and deployment planning. Operational scope focused on PHH Mortgage contact center and customer service functions, with governance changes to agent scheduling and contact handling processes to align teams to cloud based WFO and CCaaS operations.
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PHH Mortgage | Banking and Financial Services | 3000 | $1.3B | United States | Lifesize | Lifesize CxEngage WEM | Workforce Management | 2018 |
In 2018, PHH Mortgage selected Lifesize CxEngage WEM to move its mortgage servicing contact center to the cloud and to improve customer service while integrating with automation and workforce tools. The Lifesize CxEngage WEM engagement was scoped as a Workforce Management initiative supporting contact center operations in the United States and addressed agent performance and scalability requirements.
The implementation concentrated on workforce engagement management capabilities within Lifesize CxEngage WEM, including schedule management, adherence monitoring, and performance tracking typical of Workforce Management platforms. Configuration work included agent role profiles, shift templates, and WFM data feeds to support forecasting and intraday workforce adjustments.
The cloud contact center architecture integrated Lifesize CxEngage WEM explicitly with Teleopti for core workforce management, enabling bidirectional exchange of schedules and adherence data between the contact center platform and WFM engine. The deployment used cloud APIs and real-time synchronization patterns common to multi tenant contact center platforms, and the project was implemented with systems integrator D&M Enterprise Group.
Operational scope covered mortgage servicing contact center functions and customer service teams in the United States, impacting workforce planning, contact center operations, and agent performance management. Governance established centralized WFM oversight and new schedule and adherence workflows, and the initiative was explicitly aimed at improving agent performance and scalability while moving contact center operations to a cloud based architecture.
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PHH Mortgage | Banking and Financial Services | 3000 | $1.3B | United States | Enghouse Interactive | Enghouse CxEngage | Customer Experience | 2018 |
In 2018 PHH Mortgage implemented Enghouse CxEngage to modernize its contact center for its US-based mortgage servicing operation, an announcement made in October 2018. The deployment used Enghouse CxEngage as a cloud CCaaS to centralize omnichannel routing and contact handling under the Customer Experience category, and D&M Enterprise Group served as the implementation partner.
The implementation emphasized core CCaaS capabilities including omnichannel routing, cloud telephony provisioning, skills-based queuing and agent desktop orchestration to improve agent efficiency. PHH integrated Enghouse CxEngage with Jacada to extend self-service automation and with Teleopti for workforce management and forecasting, positioning CxEngage as the primary routing and session control layer in the contact center technology stack.
Operational scope targeted PHH Mortgage’s US contact center operations supporting customer service and operations functions, with rollout governance structured around integration sequencing for IVR self-service, WFM alignment and agent workflow changes. The program aimed to reduce costs, speed resolutions and provide on-demand scalability while consolidating omnichannel routing and forecasting capabilities through Enghouse CxEngage.
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Banking and Financial Services | 1300 | $317M | United States | Lifesize | Lifesize Serenova CxEngage Video | Call Center | 2018 |
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IT Decision Makers and Key Stakeholders at D&M Enterprise Group
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Buyer Intent: Companies Evaluating D&M Enterprise Group Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating D&M Enterprise Group software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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D&M Enterprise Group System Integrator / VAR Profile
D&M Enterprise Group is a system integrator and technology consulting firm headquartered in Keyport, United States, with approximately 20 employees and annual revenues of $2M.
D&M Enterprise Group implements and supports enterprise applications across markets such as CRM and HCM.
APPS RUN THE WORLD tracks 4 verified D&M Enterprise Group software implementations across industries and regions, including: PHH Corporation where D&M Enterprise Group implemented Serenova CxEngage, PHH Mortgage where D&M Enterprise Group implemented Lifesize CxEngage WEM, and PHH Mortgage where D&M Enterprise Group implemented Enghouse CxEngage.
D&M Enterprise Group has a strategic VAR/SI partnership with Lifesize and Enghouse Interactive, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing D&M Enterprise Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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