Schaumburg, 60173, IL,
United States
Dss Partners
Dss Partners, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Dss Partners collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Dss Partners | SAP | SAP Warranty and Claim Management | Warranty Claims Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Kion North America United States | Manufacturing | 450 | $150M | United States | SAP | SAP Warranty and Claim Management | Warranty Claims Management | 2024 |
In 2024 Kion North America implemented SAP Warranty and Claim Management as part of a dealer-facing commerce and warranty workflow modernization. The Warranty Claims Management deployment was anchored by a dealer ecommerce portal built on Intershop, enabling dealers to submit and track warranty claims, orders, returns and inventory in real time.
SAP Warranty and Claim Management was configured to receive claim submissions and inventory updates transmitted from the Intershop portal, creating an end to end flow from dealer entry to SAP ERP warranty processes. Functional capabilities implemented include dealer claim submission and status tracking, order and returns processing, and inventory synchronization to support warranty adjudication and fulfillment workflows.
Integration architecture centered on a tight interface between the Intershop dealer portal and Kion’s SAP backend, with DSS Partners and Intershop named as implementers responsible for connecting portal transactions into SAP warranty handling and ERP order records. The operational scope emphasized dealer channels and ecommerce order capture, with business functions impacted including warranty operations, order management, returns management and dealer support.
Governance changes focused on centralizing dealer facing workflows and routing claims through SAP warranty processes for consistent processing and tracking. Outcomes noted in the case study include improved dealer experience and an increase in online order share driven by real time visibility into claims and inventory.
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