Echo Managed Services
Green Lane,
Walsall, WS2 7PD,
United Kingdom
Walsall, WS2 7PD,
United Kingdom
44 19 2263-8282
Professional Services
Echo Managed Services
List of Software Implementations where Echo Managed Services is Reseller or System Integrator
Echo Managed Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Echo Managed Services collaboration with software players such as RapidXtra empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Echo Managed Services is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Echo Managed Services | RapidXtra | RapidXtra | Utilities Customer Care and Billing | CRM |
List of Software Implementations where Echo Managed Services is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2012 | In 2012, Dwr Cymru Welsh Water implemented RapidXtra, deploying the RapidXtra application within the Utilities Customer Care and Billing category to deliver a modern billing and customer information platform for the UK water sector. The implementation was selected to support core billing, meter reads and management of customer contact volumes across customer service and billing operations. RapidXtra was configured to provide billing and customer information capabilities, including account management, bill generation and meter read processing, aligned with Utilities Customer Care and Billing functional workflows. The deployment emphasized operational automation and agent-facing transaction handling, reducing complexity in customer contact processing and standardizing billing configurations across service groups. The project integrated RapidXtra with SAP and with Tallyman, enabling end to end financial posting and collections orchestration while maintaining a single customer record for engagement and billing. Echo Managed Services led the implementation and ongoing service delivery, linking RapidXtra to enterprise financial and collections systems to support coordinated workflows between billing, customer service and debt management teams. Governance and rollout were managed by Echo Managed Services with operational ownership handed to Welsh Water business teams, including customer service and billing operations. The implementation improved billing accuracy, halved training time for agents and reduced technical operating costs, outcomes reported in the deployment case study. | |
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2014 | In 2014, Anglian Water Business implemented RapidXtra as its Utilities Customer Care and Billing application to support its commercial customer retail strategy and to prepare for the opening of the competitive commercial water market. The RapidXtra deployment focused on enabling consolidated billing and CRM capabilities specifically for business customers. Echo Managed Services delivered the engagement, configuring RapidXtra as a configurable billing and customer information solution. RapidXtra was implemented to handle consolidated billing, customer information management and CRM workflows, and to provide parameterized wholesale and retail charge management necessary for a dual market structure. The configuration also included provisions to support web self-service for business customers and to centralize commercial account data for retail operations. Operational scope centered on Anglian Water Business commercial accounts and the business customer segment, aligning billing, commercial and customer service functions to a unified customer information and billing layer. The deployment was positioned to support wholesale and retail charge management processes as the organization prepared for market opening in 2017, with RapidXtra acting as the core Utilities Customer Care and Billing application for those functions. Rollout was driven by market opening timelines and executed with Echo Managed Services as the supplier, delivering the configurable solution intended to enable retail competitiveness and to support web self-service and charge management during the 2017 market opening. | |
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Northern Ireland Water United Kingdom | Utilities | 1035 | $694M | United Kingdom | RapidXtra | RapidXtra | Utilities Customer Care and Billing | 2014 | In 2014 Northern Ireland Water United Kingdom implemented RapidXtra as its customer care and billing application within the Utilities Customer Care and Billing category. The deployment targeted contact management, billing and collections for customer service operations, with a program emphasis on multi-channel customer access and enhanced web self-service to support front-line resolution objectives. RapidXtra was configured to support contact management, billing generation, payment handling and collections case workflows consistent with Utilities Customer Care and Billing functional patterns. The programme prioritized routing and case orchestration to improve first-contact resolution and to unify web self-service interactions with agent-assisted channels, leveraging RapidXtra’s customer interaction and case management capabilities. Echo Managed Services was awarded a multi-year contract to deliver contact management, billing and collection management services, operating a Belfast based team that executed day to day billing and collections workflows in RapidXtra. The engagement covered customer service and billing operations, with Echo responsible for ongoing service delivery governance and operational oversight of the RapidXtra driven processes. |
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IT Decision Makers and Key Stakeholders at Echo Managed Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Echo Managed Services Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Echo Managed Services software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Echo Managed Services System Integrator / VAR Profile
Echo Managed Services is a system integrator and technology consulting firm headquartered in Walsall, United Kingdom, with approximately 564 employees and annual revenues of $44M.
Echo Managed Services implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified Echo Managed Services software implementations across industries and regions, including: Dwr Cymru Welsh Water where Echo Managed Services implemented RapidXtra, Anglian Water where Echo Managed Services implemented RapidXtra, and Northern Ireland Water United Kingdom where Echo Managed Services implemented RapidXtra.
Echo Managed Services has a strategic VAR/SI partnership with RapidXtra, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Echo Managed Services partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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