EMW
13873 Park Center Rd, Suite 216,
Herndon, 20171, VA,
United States
Herndon, 20171, VA,
United States
1 703-273-5801
Professional Services
EMW
List of Software Implementations where EMW is Reseller or System Integrator
EMW, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. EMW collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
EMW is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| EMW | Genesys | Genesys Cloud CX | Call Center | CRM |
List of Software Implementations where EMW is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Dubai Municipality | Government | 11000 | $16.0B | United Arab Emirates | Genesys | Genesys Cloud CX | Call Center | 2010 |
In 2010, Dubai Municipality implemented Genesys Cloud CX to provision a scalable Call Center supporting its public service contact operations. The deployment was driven by a requirement for a future proof, multi-tier contact center architecture that could scale across multiple locations and support omnichannel citizen engagement preferences.
The Genesys Cloud CX implementation concentrated on core Call Center capabilities including telephony, web chat, email and mobile channels, interactive voice response and voice self service, callback and recorded request handling, and enhanced monitoring and reporting. Native Arabic language support and a high degree of UI and workflow customization were implemented to align agent interfaces and customer prompts with local language needs, and workforce optimization was evaluated as a follow-on capability.
Guided by EMW as the implementation partner, the rollout included out of the box integration with the Siebel CRM to present consolidated customer history to agents, and a migration path to IP based communications to enable new delivery channels. Operational coverage extended to three contact centers supporting approximately 70 dedicated contact center agents, with backend workflows configured to surface CRM context during interactions for personalized service.
Governance followed a modular, phased rollout model that allowed incremental feature additions and capacity growth, leveraging a licensing structure that accommodated annual agent expansions. Outcomes explicitly observed include omnichannel support for citizens across preferred channels, native language support, and reported improvements in agent productivity and customer satisfaction driven by monitoring, reporting and CRM integrated routing.
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IT Decision Makers and Key Stakeholders at EMW
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Buyer Intent: Companies Evaluating EMW Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating EMW software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
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EMW System Integrator / VAR Profile
EMW is a system integrator and technology consulting firm headquartered in Herndon, United States, with approximately 130 employees and annual revenues of $12M.
EMW implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified EMW software implementations across industries and regions, including: Dubai Municipality where EMW implemented Genesys Cloud CX.
EMW has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing EMW partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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